Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • London

Description

Overview


Come join the Workforce Technology team here at Intuit where our mission is to remove barriers for our employees and connect them to Intuit’s bigger mission so they can do great things for our customers. In this role, you will be a part of the Workforce Care team at our Mountain View Headquarters. We operate by caring and creating experiences that reflect the Intuit brand and values, practicing what we preach and simplifying the business of life for our employees, delighting our employees so they can be inspired to pass on the delight to our customers, and we are constantly working to improve our services and products. If you enjoy working face to face with customers in a fast paced high tech environment then this is the place for you!

The role of Desktop Support Analyst 2 is to help internal employees with all facets of the corporate computing environment. The Analyst must combine an understanding of Macintosh & Windows with firsthand experience. In addition, the Analyst will be looked upon as a technical resource to compliment the manager's expertise for the assigned scope of work. Excellent communication and interpersonal skills combined with technical skills are essential to providing a “white-glove” level of support to the employee community.

Responsibilities


- Ability to analyze and troubleshoot software, hardware and connectivity issues and recommend and implement corrective solutions.
- Work on complex assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments.
- Provide technical assistance and training to system users as well as peers.
- Familiar with computer installs and imaging.
- Ability to understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents.
- Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using Casper and LANDesk technologies.
- The ability to maintain and manage internal inventory and assets.
- Keep Knowledge Base and process documentation up-to-date.
- Manage the individual and ticket queue for the team.
- Proactively take on projects and initiatives with minimal to no supervision.
- Provide input on processes and Technology roadmaps.
- Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees. Qualifications


- 3+ years of Service Desk or Desktop Support experience for both PC and Mac required.
- Preferred Associate's Degree in a computer technology or equivalent from two-year College or technical school.
- Preferred certifications: ACMT
- MUST have excellent verbal and written communication skills, superior customer handling skills and the capacity to work with minimum supervision.
- Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.
- High degree of engagement and desire to partner with Manager at a strategic and tactical level
- Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSX operating systems, and communications.
- Knowledge of network computing in a Windows and OSX environment and working knowledge of networking fundamentals.
- Knowledge with Exchange, Active Directory, Software Distribution Systems, and related technologies.
- Strong preference for candidate with Executive support experience in a medium to large corporate enterprise environment
- Outstanding ability in problem solving, diagnosis and troubleshooting skills.
- The ability to remain calm and work under pressure and multi task in a fast paced environment is a must.
- Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude.
- Familiarity with encryption and security tools and triaging within this environment. Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies To Work For” and Fortune World’s “Most Admired Software Companies” lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks®, Quicken®, and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Discover what it’s like to be part of a team that rewards taking risks and trying new things. It’s time to love what you do! Check out all of our career opportunities at: http://jobs.intuit.com. EOE AA M/F/Vet/Disability

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists. Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks® and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Discover what it's like to be part of a team that rewards taking risks and trying new things. It's time to love what you do! Check out all of our career opportunities at: careers.intuit.com. EOE AA M/F/Vet/Disability

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

  • active directory
  • hardware
  • software
  • windows