Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • GLASGOW LANARKSHIRE

Description

Service Management Expert required to work with a Government Department based in Glasgow. This is an initial 12 month contract, out of scope of IR35, the day rate is negotiable.

Summary:

The Service Management Expert will work with the incumbent IT Service Manager and provide knowledge transfer and insights into Service Management best practice. The department are implementing a DevOps model with a "build it and run it" mind-set. They already run a service desk based on an ITIL implementation but the expectation is that the SME specialist can advise on how to reconcile these two models in a way that works for the department.

Key Responsibilities:


- Setting the vision and strategy for service management, ensuring processes are defined, owned and maturing.
- Developing capability of the existing team and getting them to a point where they are performant and self-sufficient.
- Knowledge transfer and experience of mentoring and building teams is absolutely essential.
- Provide direction and technical leadership, and be responsible for successfully transitioning our Service Management capability from our delivery partner.
- You should have an understanding and experience of agile delivery methods.

Essential Skills and Experience


- You will have experience of and ability to build a team. You will be excellent at mentoring current staff. You will be able to transfer your expert knowledge to individuals
- An expert in managing relationships between stakeholders.
- Ability to ensure that disparate suppliers and vendors come together to deliver the service
- You will have experience of an evidential approach to understanding users and their needs. Able to translate user stories and propose design approaches or services to meet needs.
- You will be a strategic thinker. Able to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact
- You will have an in-depth understanding of Service Management Framework principles and processes and ability to apply the technical knowledge in project or programme activities.
- You will be able to visualise, articulate, solve complex problems and concepts, and make disciplined decisions based on available information
- Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements
- Ability to take management information and consolidate agreed key performance indicators into product or service measures that underpin service management of a specific product or service.
- Be able to build a high performing team where all team members are clear on their roles and responsibilities

Nice to Have Skills and Experience


- Asset and configuration management - Experience of configuration management
- Service Improvement - Demonstrable experience of service improvement

Please apply should you meet the above criteria

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

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