Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Northampton


Solution Architect - 90218714
Primary Location:UK-Northamptonshire-Northampton
Job Type:Permanent/Regular
Posting Range:23 Jan 2019 - Ongoing
Solution Architect

The Customer contact team are currently looking for a Solution Architect to join the team in Northampton. The team are responsible for providing the architecture, engineering and delivery of voice and omni-channel capabilities for customers and colleagues.  This includes, but not exclusively, core voice platforms, omni channel solutions (Chat, Video, Secure Message etc), Speech and IVR applications and integration services with the desktop applications.
The role is for a solutions architect to provide solutions architecture and design for customer contact channels including telephony, web chat, video and supporting services.

What will you be doing?

Production of architectural visions and end-to-end designs for Contact Centre solutions
Co-ordination of impact assessment activities for proposed solutions
Be the steward for one or more capabilities/technologies, setting ongoing roadmap and direction for them ensuring all components remain in support and conform to Bank standards
Project governance in terms of conforming to architectural standards and strategy

What we’re looking for:

Experience in designing end to end application server architectures or application/infrastructure integration solutions
Real world architecture experience is essential with practical experience of defining enterprise wide technical solutions, documenting them and driving them to delivery
An application background, including Java/Java Enterprise experience and ecosystem, as well as an understanding of API architecture, including RAML, SOAP etc
Able to develop and maintain constructive relationships with senior business stakeholders

Skills that will help you in the role:

Knowledge of contact centre technologies including inbound and outbound telephony, IVR, webchat, email handling, Workforce Management and voice biometrics
Exposure to Service Orientated Architecture design principles, service definition and web services implementation including external exposure of API components
Exposure to data architecture and logical/physical database modelling background (Oracle, Teradata, Hadoop etc)
Competence in the execution of substantial IT delivery programmes from inception through delivery

Where will you be working?
Barclays Northampton is an operation of vast scale, with a huge influence and impact on the financial services industry and on the lives of millions of British people. Here, we process 18 million transactions worth more than £700 million every day, and make sure that 196 Barclaycard payments every second happen seamlessly. This couldn’t be possible without the collaboration between all our teams – from tech, marketing, functions, and operations – and the global partnerships our Northampton colleagues have. Our environmentally friendly office is within 5 minutes of the local town, easily accessible from the M1, and we run frequent shuttlebuses to and from Northampton train station.
Interested and want to know more about Barclays? Visit for more details. 

Our Values 
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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