Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • London

Description

We are looking for a Training Delivery Manager to deliver operational and service excellence training to our frontline and management teams across our amazing venues, ensuring our teams deliver an exceptional guest experience. Through delivering training you will drive service excellence across the business, whilst designing and delivering development activities.


Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.


For more information on the company see Careers in Sports and Leisure


In this role you will spend time across venues within the region, working with the management teams you will conduct face to face skills training on a range of topics including Services Excellence programmes, service skills and inductions. In addition, you will support the People Operations teams across our range of venues in the design and delivery of learning and development activities for major events. We are looking for someone who can forward plan and implement a training plan to cover both current and future needs. In addition to conducting training, this role will involve monitoring activities and conducting audits to ensure consistency across venues. This is an excellent role for someone who can impact service standards through developing teams.

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