Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Sunderland


Hours: 37.5 hours per week, as per retail rota

Role Summary

Providing excellent service to customers, you will be involved in selling services and products face-to-face after gaining a full insight into individual holiday aspirations. Having confidence and flare, you will effectively adapt your selling style and build a rapport, whether over the telephone, face-to-face or through social media. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, with a view to achieving your individual and team's sales targets.

Key Responsibilities

- Achieving individual sales targets
- Achieving team sales targets including foreign exchange
- Assisting with the day-to-day operation of the branch
- Identifying and meeting customers’ needs by providing exceptional customer service at all times
- Participating in promotional events and activities to increase exposure of the branch
- Using social media to promote offers, generating customer engagement and sales leads
- Willingness to participate in and deliver training appropriate to own development
- Effectively performing administrative duties

Competencies Required

- Ability to work towards individual and team sales targets
- Excellent communication skills and customer service experience
- Good accuracy and numerical skills
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
- Competent IT Skills

Qualifications / Experience Required

- Previous travel agency experience with a proven sales record
- A recognised travel qualification
- Excellent travel product knowledge with a good working knowledge of tour operator systems


- To undertake any other duties that may fall into the job criteria
- To conform with all company policies and procedures including health and safety
- To treat all employees, customers and suppliers with dignity and respect
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

- Customer Service
- Travel Sales

  • customer service
  • operator
  • retail
  • social media