Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


Founded in 1970, Urban Outfitters ( operates more than 200 stores in the United States, Canada, and Europe, all offering an eclectic mix of merchandise. We stock our stores with what we love, calling on our—and our customer's—interest in contemporary art, music, and fashion. From men's & women's apparel and accessories to items for the apartment, we offer a lifestyle-specific shopping experience for the educated, urban-minded individual in the 18 to 30 year-old range—both online and in our stores as well as through our catalog.


The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. Take responsibility for all department activities in conjunction with the Department Manager. To uphold the Urban Outfitters “Peers Training Peers” philosophy.



Model the way by delivering a positive, friendly experience by engaging the customer through conversation and service

Act as a role model to the team by contributing to the overall VIBE in the store by being positive, respectful and helpful to others

Assist management to recruit, train, develop and coach a productive team

Uphold Company standards and act as a positive role model to others

Leadership and Communication:

Model the way by inspiring, motivating and encouraging teamwork

Assist in the training and development of peers and Sales Associates

Possess excellent communication skills and effectively support store management to delegate projects, and consistently follow-up with the team

Actively participate in and lead department and daily meetings

Effectively use communication binders and noticeboards, ensuring that important information reaches the entire team

Managing the Environment:

Support the department manager in overseeing all levels of customer service in order to achieve Company-average mystery shop results

Assume responsibility to oversee and follow-up on all department activities for progress and completion in the absence of the department manager

Assist in floor supervising within the department and the store by coordinating projects and ensuring excellent customer service


Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)

Take an active role in the processing of new shipment and help to keep the receiving and back stock areas clean and organised

Set the example by adhering to Company policies and procedures

Exhibit strong loss prevention awareness and help ensure compliance on inventory control measures

Adhere to Company Health & Safety regulations at all times

Merchandising and Display:

Uphold merchandising standards and ensure that the sales floor is well stocked

Understand how to use Company tools to react to trends and drive business

Assist in merchandising and display projects and take an active participation in floor sets

Commercial Awareness:

Support management to maximise departmental sales

Utilise Company reports to react to trends and drive business

Stay abreast of current trends through knowledge of customer profile


An understanding of the Urban Outfitters culture and its appeal to the local market

Strong leadership and communication skills

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.