Job description


  • Entry level
  • No Education
  • Salary £35,210.00 - £39,610.00 gross per year
  • Glasgow


The University of Glasgow has launched an exciting, strategic transformation programme: World Changing Glasgow (WCGT) to support the delivery of our strategic ambitions as outlined in our Inspiring People Changing the World Strategic Plan. The ambition for the transformation is significant and will be University wide, addressing challenges as diverse as culture change, organisational redesign, development of new service delivery models and improved end to end processes. The programme will invest in major business improvement, focusing on driving efficiency and effectiveness to deliver improved service and experience for staff and students.

Reporting to the Head of Service Design and working in partnership with WCGT team, the User Researcher will be an analytical and creative researcher, able to interpret and assess user needs, identify trends, generate ideas and solutions that have a broad (e.g. University wide) impact to define the current and future user experience.

Main Duties and Responsibilities
Using research expertise plan and carry out (user) research workshops and activities for the university wide community (staff and students) and make recommendations to meet project requirements ensuring actions complement broader operational/strategic plans.

Assess and define the current and desired user experience across services and applications under review by the World Changing Glasgow Transformation programme by employing specialist (User) Research tools and methods, based on research goals and resources available.

Design a variety of service improvements to maximise service quality, efficiency and continuity. Using technical experience develop prototypes and organise user testing to assess potential improvement options.

Visualise and articulate complex problems, research findings and concepts relating to the user experience. Use specialist knowledge to translate these into reports, presentations and findings that are easy for all stakeholders to understand.

Work in an inclusive way, ensuring all users are represented and design research activity to include a diverse range of users to inform accessible services.

Build strategic networks by developing and maintaining effective working relationships with stakeholders to ensure buy-in, modelling a collaborative and influencing culture and style of working, to support the achievement of University objectives, initiatives and changing priorities.

Help colleagues understand how technology is changing user behaviour and the challenges and opportunities this presents.

Manage resources/budgets within allocated area in compliance with procedures and reporting.

Standard Terms & Conditions
Salary will be on the Management, Professional and Administrative Grade, level 7, £35,210 - £39,610 per annum.

This post is offered on a full-time (35 hours) and open-ended basis.

New entrants to the University will be required to serve a probationary period of 6 months.

The successful applicant will be eligible to join the Universities’ Superannuation Scheme. Further information regarding the scheme is available from the Superannuation Officer, who is also prepared to advise on questions relating to the transfer of Superannuation benefits.

It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of

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