Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


Detailed Job Specification

We have an exciting opportunity for a user developer to join a blue chip organization in London.

• Working arrangement: Full time for 2 weeks, then reducing down to part time (2/3 days) for the following 22 weeks.

Main responsibilities

*Working with the project team (the supplier, project lead, policy officials and other digital experts) to bring user research practices and a strong understanding of the user needs to the development of a new digital system
*Fostering a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs
*Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of the digital system (including building on the work undertaken in discovery phase, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).
*Working alongside the usability and accessibility testing process to support the recruitment of participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results.
*Effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports).
*Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
*Working closely with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our services.
*Contributing to the user research community across government, this may include presenting at meetups and writing for the user research blog.

Skills and experience

It’s essential that you have:

● Demonstrable knowledge, experience in and passion for user centered design practices for web, service or software development.
● Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.
● Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
● Strong understanding of strengths and limitations of different research methods.
● Proven experience of presenting user research findings in a wide variety of formats and contexts.
● Proven experience introducing and establishing user research practices in an organisation.
● Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services

It is desirable that you have:

● Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
● Experience within government services.

So if you are a user researcher/developer please apply today!

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