Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Northampton


Vendor Service Manager - 90225631
Primary Location:UK-Northamptonshire-Northampton
Job Type:Permanent/Regular
Posting Range:5 Mar 2019 - Ongoing
Vendor Service Manager
Do you have experience managing 3rd party suppliers? Are you a project manager looking for something a little different? Or do you just have strong stakeholder management skills and a keen eye for analysis? We think you’d be a great fit to join us as a Vendor Service Manager. As part of the team, you’ll be working daily with external vendors to supply emerging needs in the business. Interested? Get in touch with us, and together we can redefine the future of finance. 
What will you be doing?
Driving performance of the supplier to ensure delivery of ‘best in class’ service, setting challenging but achievable targets aligned to agreed business requirements.
Ensuring service related documentation and information is managed and maintained such as service level agreements, service performance reporting, relationships etc.
Defining service improvement plans, supporting business cases for change and promoting best practice amongst the service offering
Maintaining a clear view on the service strategy and technology roadmap, to support stakeholder planning, business modelling and user experience
Identification and remediation of risks in relation to the service and associated products. 
Ensure all regulatory / industry requirements are clearly articulated and delivered.
Managing the financial performance of the service including budget management and associated processes. 
Understanding the different cost aspects and influencing factors of the service, with a view to identifying and achieving cost savings or cost efficiencies for the organisation and our customers
What we’re looking for:
Experience of working in a global organisation preferably spanning 3rd party vendor management, and/or technology automation and continuous improvement environment
Proven customer service/ liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders.
Able to quickly absorb and assimilate large amounts of technical and business information to identify the most appropriate course of action to ensure consistent quality
Experience of delivering service improvement / automation activities ensuring change can be delivered into service / supply without impacting stability 

Skills that will help you in the role:
Excellent facilitation, negotiating and influencing skills. Able to manage virtual teams of people to reach a consensus and capable of passing these skills on in a multi-cultural environment
Able to keep up to date with general technology advances, in order to provide innovative ideas for Service Improvements. Ability to articulate and discuss technology issues with business and technology stakeholders
Self-starter and ability to operate independently
Commercial awareness and understanding of generating / delivering value from 3rd party outsourced arrangements

Where will you be working?
Barclays Northampton is an operation of vast scale, with a huge influence and impact on the financial services industry and on the lives of millions of British people. Here, we process 18 million transactions worth more than £700 million every day. This couldn’t be possible without the collaboration between all our teams – from tech, marketing, functions, and operations – and the global partnerships our Northampton colleagues have. Our environmentally friendly office is within 5 minutes of the local town, easily accessible from the M1, and we run frequent shuttlebuses to and from Northampton train station.

Interested and want to know more about Barclays? Visit for more details. 
Our Values 
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
Our Benefits
Our customers are unique. The same goes for our colleagues. That's why

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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