Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Crawley


What You'll Do
We are looking for a highly motivated and experienced Infrastructure Engineer to take on role within a Service Provider infrastructure team with a particular focus on voice infrastructure. You will bring significant experience of established Engineering practice in the Cloud service provider space, to help evolve our Cloud Collaboration Services.
You'll help the infrastructure team drive improvement and expansion in our global solution to support the constantly evolving service profile in collaboration with the wider BroadCloud Engineering and Operations group.
You will be working collaboratively as part of a team of highly skilled individuals to manage and support the BroadCloud Voice infrastructure. Working to reinforce best practice wherever possible in all aspects of your work, both with existing and emerging technologies for internal and external customers.
In addition, you will:
Work on Infrastructure automation
Support periodic Infrastructure maintenance and provisioning
Review and manage Security focussed actions
Support infrastructure expansion in both new and existing regions
Document service and product updates and customer solutions with input on design
The successful candidate will take on the challenge of working and developing as part of a team at the heart of the BroadCloud platform management, involved in service evolution with multiple priorities and have access to the best that Cisco and 3rd parties have to offer.
Who You'll Work With
Reporting to the Engineering Manager.
The Voice Engineer will be working within the BroadCloud Infrastructure Engineering team, a globally distributed group working collaboratively to improve and develop the BroadCloud offer. Making use of the best Cisco has to offer by integrating these products with the wider spectrum of 3rd Party services to provide a best in class Cloud service.
With a depth of Service Provider experience in the Unified Communications space the team leverages this to drive innovation whilst maintaining core service.
Who You Are
You are a highly inquisitive, motivated and driven person who takes time to research and understand the detail individually. Self-disciplined to manage multiple tasks in parallel with minimal oversight, yet capable of working collaboratively in a team possibly in a leading role with a proven record of delivering large scale projects.
Experience with large-scale or cloud-based Voice Infrastructure implementation and management would be preferable.
Required Experience:
BA/BS degree or equivalent demonstrable experience
At least 5 years of Unified Communications Infrastructure/Service Management experience, ideally in a Service Provider environment
Experience deploying, managing and operating BroadWorks
Experience deploying, managing and operating Session Border Controllers ideally Oracle
In-depth knowledge of TCP/IP networking with a focus on VoIP protocols (SIP/RTP)
Service troubleshooting with Wireshark
Excellent verbal communication and writing skills with a strong focus on documentation
Desirable Experience:
Working knowledge of Network Routing and Switching infrastructure, both Cisco and Juniper
Experience with Linux/Unix-based Operating Systems
Experience of Test and Infrastructure Automation
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference. 
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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