Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Nottingham


As a business, Hermes is driven by our four values of Do the right thing; Dare to be different, Strive for more and Be Customer Obsessed.
We run our business by these values and they are reflected in all of our roles particularly newly created roles such as our Outbound Process (Night shift Warehouse) Manager at our Nottingham Depot.

This is an amazing opportunity to join us where you will work at our newest Depot in our Network.
Nottingham is a brand, new purpose built Depot that will open in early 2020.

We plan to have our Nottingham Depot fully operational by June 2020 but we want to recruit and have our new staff in posy by February 2020.

Job purpose:
Our Outbound Process Manager is a key role working with our Depot General Manager to ensure the smooth running of the Night operation in our Depot where you will lead teams of Supervisors, Night Loaders, Sorters and Drivers in processing parcels delivered from client sites in to smaller geographic areas to be delivered to the final customer.

About the Role:
You'll be joining our business as a key member of the Depot Management team.
Working alongside our Inbound Process (Dayshift) Manager, you will support your Depot Manager in ensuring the smooth running of the Depot.
The OPM is responsible for the performance of the night operation whilst proactively seeking ways to improve cost, service & operational efficiency.
You will ensure all resources including third party agency workers are managed, planned and controlled to achieve the agreed service levels.
You will manage a mixed team of contracted and agency staff across our busy night shifts.
The Night Shift is key to our business as it is when we receive parcels and items from our clients.
To ensure that we can hit the Targets and Service Level Agreements in place we need great Supervisors and Managers.

You will be responsible for motivating your staff, problem solving on a day to day basis and operationally.
Each Depot has challenges but you'll have an experienced central team, senior Managers as well as peer mentorship to support you and your Supervisors; this support will enable you to meet your potential and grow your experience.

You will also talent manage and develop your team so that as promotion and more senior roles become available you have the talent to build your team.

You will be responsible for motivating your staff, problem solving on a day to day basis and operationally.


Transport knowledge, skills or experience including regulations
Experience in managing and leading a team
Developing staff
Reporting and providing reports on SLA's & KPI's
Must be able to work on own initiative in a pressurised environment to tight deadlines
PC Literate with a working knowledge of Microsoft office
Good communicator and able to liaise at all levelsResponsibilities:

Managing all areas of the night warehouse sortation in an efficient cost effective manner.
Ensuring depot key KPI's are achieved e.g.
sortation compliance, Vehicle Departure times etc
Budget Management to achieve the agreed service levels including productivity, labour costs, overtime usage, Agency usage.
Maintaining the health, safety and security of all employees and visitors.
To lead, coach and develop the supervisors on shift.
To adhere to the legal requirements of the 'O' Licence.
All required MI reporting documentation is maintained to the required standard & on time.Benefits:

26 Days Holiday entitlement + Bank Holidays
Opt in benefitsWe will begin interviewing for these positions in December/January for February/March starts, these are not immediately available positions.

"To all recruitment agencies: Hermes does not accept agency resumes.
Please do not forward resumes to our jobs alias, Hermes employees or any other organisation location.
Hermes is not responsible for any fees related to unsolicited resumes

  • coach
  • promotion
  • recruitment
  • transport
  • warehouse