Experience

  • Technical Specialist

    at Apple Inc

    February 2015 - at Present

    New York

    • Provide high-level technical support and troubleshoot skills on a daily basis. • Practice good customer service by taking appointments and provide assistance to team members. • Introduce customers to new devices provided by the company and walking them through interesting features present in the devices. • The capacity of explaining technical issues using simple examples and images. • Knowing Apple product better • Have a strong team building skills • Have the capacity of teaching a handful group of people • Have a solid understanding of peripherals such as IPhones, IPads • Prepare user friendly documentation and notes for team members and customers

  • Assistant Mac Tech

    at CUNY Lehman College

    January 2014 - February 2016

    New York

    -Replace hardware, which involve memory swaps, ram upgrade and display unit. -Working with Apple Server to build, deploy and configure new Mac OSX computers -Troubleshoot Mac computers, fixing technical issues utilizing UNIX Commands -Install and prepare Mac machines using Computrace, MacAfee agent -Assist college professors with presentations by setting up projectors and making sure all audio and visual features are fully functional -Responsible of trained new faculty members on the usage of the class podium system and the work order request system Track-It -Image Macintosh computers and push updates on all Macintosh using Casper Suite -Set up, maintain and troubleshoot Wi-Fi, network printers, applications issues for Lehman College Staff, Students and faculty members -Monitor tickets and requests made by faculty members through system tools like Track-It and set up appointments to resolve all technical issues -Managing user’s data and backups

Education

  • Bachelors Of Science

    at CUNY Lehman

    2011 - 2015 (4 years) New York

Languages

  • Spanish Elementary

  • French Native

  • English Negotiation

Followers (2)

Hives