A troubleshooter, relationship builder, and cat herder, I bring disparate groups to the table and get them to work together or work toward the same goal, even if it isn’t together. Never one to underestimate the power of a smile and humor, I believe a fun workplace is a productive workplace.
Senior Business/Strategic Communications Analyst
May 2016 - at Present
Supports the Department of Health and Human Services’ (HHS) Information Technology Infrastructure and Operations (ITIO) and Project Management Office (PMO). I provide project management support for major government reporting initiatives including DCOI and FITARA, strategic communications, business and management analysis, and critical event support.
Director, Business Analysis
December 2013 - May 2016
Nationwide Multi-State Licensing System (NMLS) Development and Requirements Analysis Product owner, NMLS 1.0, including electronic surety bonds management enhancement, account entitlements, payment processing, criminal background checks, licensing forms Manage upgrades and enhancements to the NMLS licensing system, including project planning, story grooming and prioritization, release planning, requirements analysis, and development management Supervise and coordinate with contractors and vendors providing development support to NMLS Implementing requirements management best practices using DOORS Next Generation and process improvement. Design and implement requirements framework in DOORS Next Generation in coordination with Quality Assurance (QA) team and project management Requirements elicitation and analysis with disparate regulatory and industry user groups located in all 50 states and the US territories Mentor junior business analysts and contract business analysts
Senior Business Analyst
April 2013 - November 2013
(Formerly Guident) Lead business analyst team developing Enterprise Data Warehouse and Reporting requirements for the Case Management/Electronic Case Filing system of the US Courts. Coordinating analysts in multiple branches not accustomed to developing systems in conjunction with other offices. Presenting requirements and design for politically sensitive systems to administrative supervisors, judges, and court staff. Establishing internal processes to trace requirements and design documents for situations in which the department is not the requirements owner. Managing work of junior analyst developing functional requirements and design documents. Developing designs and solutions with ETL developers, data architects, Business Objects developers, database analysts, and Java developers.
September 2004 - April 2013
(Formerly Spectrum Solutions Group) Human Capital Management Systems - Process Analysis and Requirements Gathering Overcoming historic skepticism and distrust between departments by facilitating clear and accurate communications and setting and managing clear, concise expectations. Identifying business problems and opportunities to help the business achieve its goals. Evaluating and interpreting all applicable Department of Defense, Department of Homeland Security and US Coast Guard laws, regulations and policies to ensure business rules denied correctly apply those laws, regulations and policies Launched IT Department's First Requirements Management Process Configuring and maintaining IBM Rational DOORS Managed Successful Implementation of Retiree Self Service / Web-Based HR Application Articulating and defining business processes for requirements elicitation and management. Identifying user requirements and business rules and evaluating versus available solutions.
March 2000 - April 2004
(Formerly Applied Management Systems) Documentation specialist working on site at the Federal Trade Commission. Created, designed and maintained online and printed help systems for in-house developed software applications using RoboHelp Authoring Tool. Documented legal and business process models for future software development. Facilitated communication between lawyers and programmers. Created and managed project plans for upgrades, lifecycle reviews and development projects using MS Project. Facilitated development team meetings and tracked action items and progress. Conducted system tests for new applications and advised client on software acquisitions. Identified business requirements for software solutions.
Senior Court Clerk
January 1997 - March 2000
Filed juvenile and criminal cases including preparing legal documents, issuing summons, subpoenas and writs. Prepared daily cash deposits. Maintained computer and paper files on all cases in assigned court. Assisted in designing new specifications for new software development. Established office policies and procedures to comply with legislative changes. Established inter-agency processes and procedures to comply with legislative mandates. Coordinated court docket mailing list and directed distribution of appearance notices.
Executive Field Director
July 1995 - December 1996
Supervised volunteer management teams of more than 100 volunteers. Planned program-related Girl Scout events for groups of 10-100. Secured funding for projects and events and wrote grant proposals. Advised executive director on public relation issues. Organized multi-agency events and trained adult volunteers. Led annual recruitment campaigns. Wrote Council event and public relations pamphlets. Maintained and analyzed membership statistics.
May 1992 - June 1995
Accurately performed all work under tight, inflexible deadlines. Supervised copy desk and backed up news editor. Designed page one and inside news pages, assigned story placement and edited reporters’ copy. Wrote headlines and coordinated business coverage for Business Section with the City Desk. Supervised production in composing.
2017 - at Present (1 year)
Masters Certificate - Business Analysis
at ESI/ GWU
2008 - 2012 (4 years) Washington, D.C.
BA - Journalism/Foreign Service
at Baylor University
1988 - 1992 (4 years) Texas
Writing and Editing
I provide writing and editing services from papers to articles, but I won't do your homework for you.
Knowledge and keywords