Innovative, results-oriented Consultant, Lean Six Sigma Black Belt, Certified PMP and Scrum Master with eighteen years related leadership, business and IT experience. I enjoy using my creative problem solving and entrepreneurial drive to help start, improve and expand businesses.

Experience

  • President

    at Constant Consulting

    March 2017 - at Present

    Nebraska

    • Worked with Nebraska Medicine clinic and providers to provide consulting on definition, development and enablement of a Patient Experience Program to provide a plan for mentorship to Patient Experience Advisors / Project Managers. • Created a Customer / Patient / Employee Experience evaluation methodology to educate and train companies on how to cultivate and grow their own Customer Experience – Employee Experience Programs. • Partnered with West to utilize Customer Experience processes in helping their own clients become more effective in meeting their needs. • Consulted with PMO Director and IT Change Agents to provide direction and leadership on building out company’s strategic Project Management plan for allocating resources, selecting project spend and developing project managers. • Provide assistance defining R&D process integration into Product development lifecycle for telecommunication company.

  • Director - Organizational Consulting

    at Diversified Solutions

    February 2010 - March 2017

    Nebraska

    • Responsible for department team management, conducting negotiations, develop SOWs, researching best practices, controlling budget and created data-driven recommendations for key customers. • Directed strategic 3 year improvement portfolio for major B2C client ($300M+ rev) to enact an enterprise-wide workflow system that successfully integrated 150+ business and 250+ information technology resources to improve overall work throughput by over 200% and saved the company $1.5M+. • Led client executive leadership in collaboratively building strategic/operational plans, managed external/internal project managers and cross-functional teams in complex improvement efforts, and installed key metrics for measuring performance, productivity and financial success. • Drove Agile-Lean transformation at 3 major companies ($500M+ rev) to align the company with Agile practices that resulted in significantly reduced workloads (drop of up to 40% of backlog) and reduced delivery times by half.

  • Director - IT/Management Consulting

    at Woodmen Life (client)

    June 2016 - December 2016

    Nebraska

    • Guided insurance client organization through the retirement of an outmoded Project Management system saving the company $100K per year. • Partnered client functional and executive leadership to undertake a portfolio of strategic organizational improvement programs/projects to help apply data-driven decision making into work being done, selecting better value projects and granting insight into important company metrics. • Acted as a mentor and instructor to client organizational personnel on how to enhance the PMO, organizational processes and business technology workflows. • Defined and lead a software development lifecycle (SDLC) and enabled continuous improvement process for Selection, Definition, Integration, Development and Deployment.

  • Director - Organizational Consulting

    at West Interactive Service (client)

    July 2012 - December 2015

    Nebraska

    • Provided oversight and communication to executive sponsors and steering committees of improvement program activities, budget progress, quality deliverables and escalation needs. • Lead several large scale business and IT organizational change programs and was responsible for managing matrixed Project Managers with virtual and cross-functional IT/business teams. • Deployed numerous KPI metric reporting capabilities for client to track their work capacity, projected revenue capture and historical spend in order to improve the enterprise’s decision making and planning, to focus on work that returns the most value (average increase in revenue by ~10%). • Led strategic program to define a new client Enterprise Operations Group that forecasted and planned resource requirements and investments for strategic and operational initiatives. • Improved client’s enterprise billing processes, controls and metrics to reduce lost revenue by 20%.

  • Director - Organizational Consulting

    at Oriental Trading Co (client)

    February 2010 - June 2012

    Nebraska

    • Governed a series of programs for an ecommerce client to implement/improve the client’s IT enterprise portfolio management, enablement of client’s project management methodology, project origination structure and project procurement functions (RFI, RFP, vendor management) • Executed initial Agile-Scrum project for the client organization to prove viability of Agile as a project management approach. • Directed the project implementation of a Data Loss Prevention (RSA DLP) and enterprise budgeting software solution (IBM Cognos) and was responsible for operational planning, budget, establishment, execution, evaluation, quality control and resource management.

  • Program Manager

    at Mutual of Omaha

    August 2001 - December 2009

    Nebraska

    • Attained nearly $200,000 in savings through improved negotiations during the selecting and deploying of vendor data loss prevention (DLP) enterprise solution. • Managed associates’ work assignments, conducted performance appraisals, create development plans and set work expectations for teams ranging from four to ten employees. • Developed corporate policies, processes and procedures for information handling, protection, privacy, preservation and transportation, and presented associates, managers and executives. • Negotiated with vendors during selection, contracting and engagement processes for contracts ranging from $40,000 to $1 million. • Executed several large scale projects that utilized multi-discipline teams to improve information security protection.

Education

  • Lean Six Sigma Black Belt

    at Council of Six Sigma Certification

    2016 - 2016 (1 year) Nebraska

  • Certified Scrum Master

    at Scrum Alliance

    2011 - 2011 (1 year) Nebraska

  • MBA

    at Bellevue University

    2010 - 2011 (1 year) Nebraska

  • Project Management Professional

    at PMI

    2006 - 2006 (1 year) Nebraska

  • Management & International Business

    at University of Nebraska - Lincoln

    1994 - 1999 (5 years) Nebraska

Services offered

  • Enterprise Planning

    ​A key component to making effective decisions for an organization is the utilization of metrics. It is vital to identify critical technologies, tools and indicators that provide actionable data when developing organizational strategies and operational efficiencies.

    Enterprises should consider installing a Planning Group that develops strategic application of resources, maintain organizational prioritization and daily feedback of resource utilization/efficiency. Companies should also look into the deployment of a Data Collection Group that can provide critical information to inform internal performance metrics and customer/patient experience effectiveness.

    How We Can Help
    Planning Group Implementation
    KPI Enablement

  • Agile Transformation

    Trust and team are the watch words for a successful Agile Transformation. Many companies get lost in the buzz terms and processes rather than embracing the core tenants. Plus, each organization's culture is unique and Agile success depends on making changes that will fit the company's need based on their clients, products and competitive environment.

    How We Can Help​
    Agile Coaching
    Agile-Waterfall Integration

  • Management Consulting

    Leadership today are faced a multitude of challenges ranging from a shifting workforce paradigm to changing client demands. Effective managers have to master a myriad skills, many of which are completely new or foreign to them, all the while still executing their primary responsibilities. This can seem a daunting task but the upside (continuing thread through all work) is that people are still the heart of getting things done. Effective leaders know how to get the best out of the people within and outside of their organization.

    How We Can Help
    Organizational Review
    Management Development

  • Lean Workflow Implementation

    The backbone of an organization is its workflows and poor processes can undermine an effective and talented workforce. Making sure that all the steps of the process provide value and that wasted effort is eliminated is not only an efficiency builder but also will contribute significantly to employee morale. Nothing is more disheartening to a driven employees then to be bogged down in red-tape, bureaucracy and obscurity. Utilizing technology and tools to make work execution simple, clear and understandable provides an invaluable platform for workers to maximize their value to the company.

    How We Can Help
    Value Stream Mapping
    Continuous Improvement Programs

  • JIRA Implementation/Enhancement

    Integrate your enterprise workflow across all internal silos to make sharing information between IT and business seamless. Gather important enterprise metrics, gain work transparency and enable Agile based work processes.

Languages

  • English Native

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