A versatile business executive with experience in designing and managing complex multi-vendor environments. Ability to build teams and educate management and staff in operations in order to achieve desired strategic goals.
Director of Regional Development & Franchisee Support
May 2015 - at Present
Responsible for overseeing all franchisee operations for Los Angeles, Ventura and Santa Barbara Counties including studio and franchisee support. Establishes mutually beneficial relationships with concept franchisees and works to increase the profitability of individual studios through implementation of the business plan, marketing, and identification of growth opportunities. Recruits and hires field associates, works with vendors, provides coaching, development, and performance management to franchisees. Guide franchisees through site selection, LOI negotiation, lease negotiation, vendor acquisition and build-out.
Regional Director of Operations
May 2015 - at Present
Responsible for overseeing all operations of Amazing Lash Studios in Los Angeles, Ventura and Santa Barbara Counties. This includes finding locations, build out and development of each studio, hiring teams to manage each studio, structuring and executing budgets for each location, maintaining the P&L for each location, developing the respective systems and procedures to execute these items as well as implementation of the business plan, marketing, and identification of growth opportunities.
October 2014 - at Present
Currently observing, analyzing and documenting standard operating procedures of NextGen Practice Management and Electronic Health Records software system. Developing curriculum for online learning management system. Facilitating new locations with on-boarding to new system. This includes work flow analysis and training users. Serve as system administrator for super-user level activities on NextGen system. Key liaison for roll-out of new Customer Relationship Management system and development of new NextGen templates facilitating improved user productivity.
January 2000 - at Present
Graduate Courses taught: - Business Ethics and Society - Information and Knowledge Management - Contemporary Ethical Issues in Management Undergraduate courses taught - Business Law - The Ethical and Legal Environment of Business - Business Information Systems Campuses where I've taught: - Burbank - Los Angeles - Pasadena - Rancho Cucamonga - Redlands - Riverside - South Coast Metro Comments from students on Faculty Assessments: What aspects of this instructor's teaching were most important in helping you learn? - "He was very energetic, which after a long day of work, really motivated me." - "Instructor was able to explain the subject so all students were able to understand." - "His knowledge and ways of making you think outside the box..." Please discuss the reasons for your evaluation. - "Excellent instructor & very energetic." - "Great instructor!" - "Was one of the most interesting teachers I've had so far."
January 2008 - October 2016
Developed, managed and facilitated the Computer Proficiency Assessment Program at the Los Angeles, Inland Empire and Orange County campuses. Personally guided over 10,000 students through the program achieving a 99.5% pass rate. Previously taught a variety of Health Care Administrations courses including: Managerial Accounting, Fundamentals of Health Care Administration and Computer Science for Health Care Administrators.
Director of Information Technology
June 2011 - May 2015
Successfully migrated the company from a proprietary legacy Practice Management software system to NextGen EPM on time and on budget. The implementation time frame was compressed from a recommended 18 months to 6 months. Managed a project team that included internal resources and outside vendors. The team customized the software to meet the business and CRM needs for a growing LASIK and general ophthalmology medical practice with 20+ locations. Successfully rolled out hardware & software to support Electronic Health Records in 2 high volume centers. Managed the transition of data and telecommunications to an MPLS network with a central data center that housed all application and file servers, giving the users increased functionality and speed while providing a secure and stable network.
May 2007 - March 2015
Teaching a variety of subjects, including: - Computer Applications - Technology & Society - Technical Writing - Advertising - Small Business Management - Programming Concepts - American Government - Principles of Management - Statistics - Technical Documentation and Project Management - Network Operations and Monitoring - Career Management - Political Science - Introduction to Game Development
Regional Director of Information Technology
December 1998 - May 2007
Managed technology and telecommunications in 14 California offices for the largest and fastest growing LASIK provider in North America. Managed the migration from a legacy medical practice management database system to an NT/Intranet based system. During last 12 months, successfully managed the opening of 7 new centers in Southern California including computer systems, data and telecommunications, audio and video systems, and office machinery. Each center was up and running on opening day as scheduled. Also managed department of 9 customer service call center employees including training and qualitative and quantitative performance measurement of systems and personnel. Realized a cost savings through cross-training of staff which resulting in keeping department at current staff levels even though the business was growing and customer interactions were increasing.
January 2000 - December 2002
Courses taught: - Project Management - Information Technology - Database Systems - Computer Networking.
Inland Eye Institute
November 1997 - March 1998
Managed Medic medical office practice management system on an IBM RS/6000 with 100+ users in 14 locations. Evaluated existing systems and implemented standardized policies and procedures while performing overdue system maintenance and cleanup efforts. Installed a Microsoft NT 4.0 network in the administrative office for 25+ users. Managed software licensing compliance after years of non-compliance. Upgraded all systems to achieve full compliance with software licensing requirements.
Information Systems Manager
May 1991 - November 1996
Managed a department of 4 employees that oversaw the organization's computer operations. Over 140 employees, 250+ PCs, 5 fileservers, 10 application servers, and a BayNetworks/Novell UTP Ethernet network. Maintained the company-wide MRP/Accounting system through software maintenance and custom programming on an HP9000 running HP/UX, UniData and DataFlo. Managed Y2K-like issue with legacy system by managing project to identify all potential issues and correcting prior to day 10,000, and avoid potential catastrophe. Successfully migrated MRP system from legacy OS to state-of-the-art OS, on time and on budget with no downtime experienced by users.
Computer Services Manage
November 1988 - March 1991
Managed a department of 6 employees that was directly responsible for the evaluation, installation and maintenance of personal computer hardware and software for a Big Six Accounting firm of over 1,600 employees. The department offered formal training and technical and customer support as well as data entry and graphics design. Four Novell fileservers and over 1,100 PCs were in use. This also included supporting 7 satellite offices in the Greater Los Angeles area. Maintained the department as a profit center by tracking costs and passing onto customers of the firm.
Management Information Systems Manager
February 1977 - November 1988
Direct computer and office equipment selection, telecommunication upgrades, information management, software development and user training of over 200 employees in corporate regional headquarters. Responsible for all telephone hardware and software installation and maintenance, including voice line ordering, maintenance and trouble-shooting. Acted as facilities manager of a 40,000 square-foot, 4-story office building and grounds. Wrote file tracking software program to help locate missing physical files in office and to measure performance of employees as well as identify and eliminate bottle-necks and unnecessary processes.
Intellectual Property Law Certificate
at Whittier Law School
2007 - 2007 (1 year)
at University of Phoenix
1995 - 1998 (3 years) California
Bachelor of Computer Science
at California State University San Bernardino
1987 - 1991 (4 years) California
Knowledge and keywords
- customer service
- ms office
- software development
- project management
- crystal reports
- computer hardware
- information technology
- ms access
- ms word
- data migration
- retail marketing
- software implementation
- ms powerpoint
- data reporting
- google apps
- ms excel expert
- big 4 accounting
- help desk management
- nextgen epm/ehr