I am a self-motivated young woman with a nine year background in sales and customer service. I am motivated, reliable, intelligent, and a wonderful team player. I have taken everything I have learned from my background in sales and customer service and applied it to get where I am today.

Experience

  • Lead Customer Service Representative for Department 3 - School & Office Products

    at Hop Industries Corporation

    July 2015 - at Present

    New Jersey

    -Handling my own personal customer accounts -Providing pricing quotes/offers -Processing all school bids -New item/Customer entry -Handling all customer issues -Handling all machine repair intakes -Entering sales orders -Following Inventory to ensure proper stock on products -Ordering of products to maintain inventory stock -Import Shipping -Vessel Booking -All social media for Department 3 - School & Office Products -Thinking of and creating new advertising ideas for Department 3 -Uploading new content to all social media sites -Keeping online inventory up to date -Maintaining good contact with all customers -Answering daily emails to plants and customers -Receiving, reviewing, and making comments on any samples sent by suppliers -Finding trade shows that will benefit our department -Trade show setup -Dealing with disgruntle customers -Planning sales trips

  • Repair Agent

    at Geek Squad/.Best Buy

    August 2012 - October 2015

    New Jersey

    -Customer service oriented -Triage incoming computers -Fill out proper forms and paperwork -Handling large sums of money -Maintaining a clean work environment -Handling basic computer repairs -Removing Viruses -Updating operating systems -Keeping up to date on all new versions of Microsoft and Apple software and programs -Educating customers -Keeping up to date with all e-learnings provided -Handling disgruntle customers -Using STAR and NOVA programs -Answering questions and scheduling appointments over the phone -Opening/Closing the store

  • Receptionist

    at Massage Envy

    November 2014 - July 2015

    New Jersey

    -Answering phones and emails -Scheduling appointments -Dealing with the general public -Maintaining a clean work environment -Selling memberships -Selling add on services -Keep track of stock and maintaining proper inventory -Counting register -Opening/Closing store -Keeping up to date on all required certifications -Handling large sums of cash -Dealing with disgruntle employees -Showing compassion toward those who may be in pain -Intake interviews -Customer tours of facility -Large party booking of events

  • Pharmacy Technician

    at CVS Pharmacy

    September 2014 - July 2015

    New Jersey

    -Maintaining a clean and sanitary work environment that meets pharmacy standards -Answering phones call regarding patients -Handling all schedule level medications -Keeping an organized pharmacy -Pulling, Counting, and Issuing the correct medications -Handling insurance issues -Dealing with disgruntle customers -Keeping a fast pace work environment -Dealing with the general public -Handling potentially dangerous medications -Keeping my hands, nails, and face properly clean -Processing new intake forms for customers -Handling out medication to correct customers -Maintaining proper inventory -Handling prescriptions (pads and medications) -Dealing with large sums of money -Keeping up to date with all licensing and classes required -Maintaining good licensing while working for company -Opening and closing pharmacy

  • Customer Service Department Head (CSDH)

    at Stop & Shop

    July 2007 - October 2013

    New Jersey

    -Oversee all employees working on the front end -Counting register tills -Issuing breaks -Dealing with the general public -Assigning employee duties -Handling large sums of money -Maintaining register balance -Opening and closing the store -Maintaining a clean work environment -Employee engagement -Handling employee issues -Employee discipline -Updating registers every night -Handling disgruntle customers -Complete knowledge of self-scan system -Up to date on all register programs -Scheduling new hire interviews and start dates

Education

  • Studied Social Work and Child Psychology

    at Kean University

    2008 - 2012 (4 years) New Jersey

  • High School Diploma

    at Nutley High School

    2004 - 2008 (4 years) New Jersey

  • OSHA Safety Certification

    at Nutley High School

    2006 - 2007 (1 year) New Jersey

Services offered

  • Makeup Tutorials

    Besides being a full times sales and customer service representative, I am also a talented makeup artist and I would love to show you how to make yourself look as beautiful as you feel!

Languages

  • English Native

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