Experience

  • Project Manager / Business Analyst

    at NTT Data – KY Transportation Cabinet Office of IT

    August 2013 - at Present

    Kentucky

    Responsible for all areas of project management for assigned projects in a large, enterprise environment. • Develop and monitor work plans, schedules, communication strategies, budget, critical success factors, and manage risks and project changes. • Perform analysis of business needs, prioritizing associated activities and resource allocation. • Ensure timely and accurate reporting of status and deliverables against the plan. • Identify and support enhancements to development and testing processes to improve operations. • Establish scope of work, design solutions, coordinate testing and implementation. • Analyze business processes, identifying flow, business rules and exceptions, and opportunities for process improvement. • Track project variances and escalate timeline and budget issues appropriately and expeditiously. • Tools: MS Project, Team Foundation Server (Task, User Story, Feature, Testing, Bug management)

  • Business Application Specialist

    at North Plains Systems (Formerly Xinet, Inc.)

    September 1994 - August 2013

    California

    Analyzed information flow and automation needs and managed numerous projects to implement a company-wide information system integrating all aspects of the business including Sales, Marketing, Operations, Accounting, Technical Support and Engineering. Established ongoing system improvement, maintenance and troubleshooting. • Increased and improved communication and responsiveness to customers by designing and implementing system to create, maintain, track and renew product licenses and support contracts. • Created a price quote tool to handle a range of products and support options with complex pricing structures, eliminating pricing inaccuracies for sales staff. • Technical skills and tools: SYBASE database administration, Remedy administration, configuration, workflow design, Unix shell programming, JIRA administration and configuration, Salesforce administration and configuration.

Education

  • PMP

    at N/A

    2013 - 2016 (3 years) Kentucky

Languages

  • English Native

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Hives