Experience

  • Onsite Support Technician

    at Ricoh

    September 2014 - February 2016

    Baden-Württemberg

     Rollout Win7  Hardware & Software installation at the user  Remote IT Support  Ticket System (Remedy)  Data Backup + Windows imaging  Troubleshooting  Networking + IP Phone  Cat 5 Cabling  Connection and reconnection of HW  Customer support

  • IT Service Expert

    at Ricoh Germany

    January 2012 - September 2014

    Baden-Württemberg

    Verification, diagnosis and troubleshooting of multifunctional devices (HP, Samsung, Kyocera, Lexmark) Onsite Printer/Copier support Remote and Onsite Support for multifunctional Printers Firmware Upgrades

  • Service Expert

    at Tecops GmbH

    November 2008 - December 2011

    Baden-Württemberg

     Verification, diagnosis and troubleshooting of multifunctional devices (HP, Samsung, Kyocera, Lexmark)  Onsite Printer/Copier support

Education

  • eBusiness Engineering

    at RPS Consulting Kaiserslautern

    2000 - 2001 (1 year) Rheinland-Pfalz

  • M.Sc

    at University Karachi

    1988 - 1991 (3 years) Sindh

Knowledge and keywords

Languages

  • English Native

Hives