Service to others is a privilege. I choose to plant seeds of hope in the hearts of others. I choose to inspire people.


  • Speaker, Writer

    at K & K Communications

    August 1977 - at Present


    Speaker on leadership, customer service and creativity. Certified Zentangle Teacher: teach meditative art that reduces stress and increases creativity. Writer, blogger and independent publisher of 14 books, including It's Okay To Cry, a book on pet loss and grief.


  • Certified Zentangle Teacher

    at Zentangle Teacher Training Program

    2016 - 2016 (1 year) Rhode Island

  • B.A. English

    at Goshen College

    1967 - 1971 (4 years) Indiana

Services offered

  • Keynote Speeches, Workshops, Seminars

    Speeches,Workshops, Webinars and Seminars include:
    ● Blueprint for Calming an Angry Customer
    ● How to Recover from Service Failure
    ● Caring Leadership: How to Be a Catalyst for Change
    ● Be the Best Boss You Can Be
    ● Beyond Diversity: The Power of We
    ● The Privilege of Service
    ● The Power of Praise
    ● Inspiring Awesome Performance Through Stories
    ● Imagine! Innovate! Create!
    ● Zentangle Basics


  • English Native

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Following (136)