• Technical Helpdesk Analyst

    at Clark, Richardson, & Biskup

    April 2015 - August 2016

    North Carolina

    I am also very skilled in updating issues in a ticketing system, as well as making weekly meetings. Covering five hours of helpdesk time a day, providing support spanning the U.S.A and other counties, triaging tickets, resolving or escalating in Zendesk ticketing systems. Troubleshooting email and Office applications and Skype for Business in an on-premises/Office 365 hybrid environment. Administrating and Creating User and email accounts, shared calendars, shared email accounts, and troubleshooting in an on-premises/Office 365 hybrid environment. Troubleshooting intranet applications, Vision, SharePoint in IE. Administration in PMWeb. On Call rotation for 24 hour service. Installations of AutoCAD, REVIT, Bluebeam, and minor troubleshooting of these applications. Troubleshooting site outages remotely and on premises. Windows 7, Windows 10 imaging, installation, and troubleshooting on laptops and Microsoft Surfaces and Surface books.


  • Bachelors

    at ITT-T

    2012 - 2016 (4 years) New York

Knowledge and keywords


  • English Native

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