Heather is the Chief Customer Fanatic at Customer Fanatix, customer and employee experience consultancy focused on helping organizations improve their employee's experience to improve their customer's experience and drive improved retention.


  • J.D.

    at University of Colorado at Boulder Law

    1993 - 1996 (3 years)

Services offered

  • Training

    We train managers and front line staff on customer service, communication and empathy.

  • Speaking

    We will speak to audiences in all industries regarding customer experience, customer service, employee engagement and leadership development.

  • Consulting

    We work with small to medium organizations to transform their customer's experience.


  • English Native

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