A charismatic leader excelling at adapting to the dynamics of aviation. Has the acumen to work in a multi-cultural environment, motivating and inspiring teams to deliver superlative levels of customer experience and seeks the opportunity to contribute effectively for your esteemed organisation.
Inflight Cabin Crew Performance Management - Performance Officer
at Qatar Airways
August 2002 - March 2016
Baladīyat ad Dawḩah
I have proudly been the brand ambassador and front ended the management vision of connecting with people emotionally by adding the human touch. My job required me to confidently interact and deal with people from all strata of our global society. Developing and enhancing relations with external and internal customers was at the heart of what I did on a daily basis, as the face of the airline. My role saw me mentoring, training and coaching of Cabin Services Directors and Cabin Seniors under me, which enabled them to perform well beyond their potential, by intrinsically motivating and supporting them through positive reinforcement and recognition. I have had the privilege of being part of teams responsible for product design and new destination launch programs. I have also had the experience of being involved with the flight attendant Recruitment Department, for recruiting potential candidates, as flight attendants for their award winning team.
Masters in Commerce
at Mumbai University
2003 - 2006 (3 years) Mumbai - Mahārāshtra
Knowledge and keywords