Experience

  • Senior Human Resources Manager

    at Sykes Enterprises

    April 2017 - July 2017

    Idaho

    Temporary Position • Re-Build the talent acquisition department including all new staff, new processes and resources. • Develop a local marketing program designed to build brand awareness. • Establishing and maintaining business partner relationship with hiring managers, including forecasting, defining positions, compensation analysis, legal compliance, hiring trends that impact ability to recruit. • Partner with all departments in the retention of employees. Supporting; total rewards, relocation, internal transfer, new hire orientation and assimilation, performance management, succession planning, and leadership development

  • Senior Director of Talent Acqusition/Human Resources

    at Teleperformance USA

    August 2013 - October 2016

    Utah

    • With a staff of 167 Recruiting employees with six (6) Directors, responsible for leading recruitment efforts for fortune 500 companies the likes of; Verizon, AT&T, DirecTV, Bank of America, USAA, Sprint, WellCare, UHC and many more. • Developed processes and procedures supporting 35 Sites across the USA, Home Agent & Work at Home divisions. • Responsible for the launch of HA@TP (home agent), developing applicant tracking, applicant funnel, legal compliance and all legal documentation by state, created an online home agent interview model designed to make the process as simple and quick as possible. (adobe connect, skype) • Created a social media recruitment campaign to attract hundreds of applicants in a short amount of time. (Facebook, Instagram, Pinterest, Twitter, LinkedIn, College boards, etc.…) • Managed a $6MM payroll ensuring no wasted payroll hours/dollars. • Managed a $3MM marketing budget ensuring the lowest possible cost per hire without affecting quality

  • Regional Director Talent Acqusition/Human Resources

    at Teleperformance USA

    August 2008 - March 2013

    Ohio

    • Develop and manage talent acquisition processes and resources in seven domestic locations. • Establishing and maintaining business partner relationship with hiring managers, including forecasting, defining positions, compensation analysis, legal compliance, hiring trends that impact ability to recruit. • Partner with all departments in the retention of employees. Supporting; total rewards, relocation, internal transfer, new hire orientation and assimilation, performance management, succession planning, and leadership development

Education

  • Associates

    at Universty of Cincinnati

    1981 - 1983 (2 years) Ohio

Languages

  • English Native

Hives