Experience

  • Business Account Management B2B

    at Wayfair

    April 2016 - at Present

    Massachusetts

    -Provide top-tier sales and service support to shared account pool. -Meet/exceed sales goals. -Have extended eCommerce knowledge and use that to assist all customers -Develop new business by engaging and enrolling prospective customers into the program via telephone. -Create and organize quotes for customers along with writing innovative email outreach. -Grow book of business by establishing and maintaining deep relationships with accounts. -Act as the key point of contact for all account purchase needs. -Develop expertise in product offerings and stay up-to-date on industry knowledge. -Extended research for client projects -Track all metrics and analyze performance data -Uses Salesforce to utilize metric performance as well as have organized lists of clientele. -Job is team based account ownership (shared accounts/clients)

  • Luxury Team Lead

    at Starwood Hotels and Resorts

    October 2010 - April 2016

    Massachusetts

    -Coaching and monitoring agents for developing improvement. -Responsibility for luxury consultants as well as corrective action processes including team meetings, and different sales techniques that will help improve conversion and handle times.

Languages

  • English Native

Hives