Certified HR professional with 10+ years of leadership experience in performance-oriented organizations and a proven record of facilitating employee engagement and accelerating performance through strategic talent management programs.
Director of Talent & Learning
at AQUA-LEISURE INDUSTRIES
October 2015 - at Present
Modernized talent management program. Established highly effective talent management, recruiting, employer branding strategies that led to increased employee satisfaction metrics, workforce productivity and reduced turnover by 81% . • Designed talent management & performance-coaching program to align organizational and individual performance goals & identify high performers. • Developed compensation strategy, comp schedule, salary bands, career paths. • Designed progressive recruiting strategy to attract top talent. Created recruitment marketing materials and applicant communications. Implemented first Applicant Tracking System. Established a branded job board, redesigned job posting content, trained hiring managers and internal users on efficient use of the ATS. • Developed corporate intranet. • Modernized legal compliance program and implemented risk management measures related to reporting, documentation, and employee relations.
Director of People Operations
March 2014 - September 2015
Founded Teespring’s HR function and served on executive team as head of HR. Developed and implemented the HR infrastructure required to scale HR operations during hyper-growth period from 60 to 300+ employees in four locations internationally. Led a team responsible for culture and HR operations functions, ranging from talent acquisition, employee relations, compliance, compensation and benefit, HRIS, and L&D. Led global HR initiatives including organizational design and development, HRIS implementation, onboarding, HR analytics, employer branding, change management, and internal communications.
Program Analyst and Operations Manager
at USPTC PROGRAM OFFICE OF THE NAVAL POSTGRADUATE SCHOOL
October 2010 - October 2013
Led organizational development by re-engineering operational and personnel management programs. Developed policies and procedures to align organizational processes with business strategy/objectives. Led learning and development: designed curriculum, authored training and operations manuals, and led training to increase organizational capabilities.
Client Relations Manager and Customer Service Manager
at OATES ENERGY
August 2009 - July 2010
Excelled in multiple management roles during a time of organizational change, leading the formalization of the HR program and directly managing the customer care team, while also acting as a Client Relations Manager. • Formalized HR & training programs. Developed policies and procedures, and associated training programs, resulting in increased organizational cohesiveness and improved cross-functional knowledge. Designed employee performance assessment tools, administered performance assessments, and analyzed resultant data. Established new employee orientation program, conducted new employee training and orientation sessions, and provided ongoing training support across departments. • Developed full-cycle recruiting program. Created position descriptions, job postings, sourced and screened candidates, conducted interviews, selected hires. • Reduced turnover rate of customer service staff by 67%. • Simultaneously managed 40% of organization’s client portfolio.
Human Resources Manager
at REHAB DIRECT
August 2008 - June 2009
• Founded HR program for high-growth healthcare start-up. Developed HR program to align personnel strategy with organizational goals. Developed HR infrastructure. Conducted HR audits and brought company into full legal compliance. Created policies and procedures; designed training; advised on employment and medical law; and monitored compliance. Administered payroll, benefits, and managed HRIS. • Managed talent acquisition, exceeded hiring goals in 2008 and 2009. Restructured talent acquisition program by conducting job analyses, creating dynamic position descriptions, and improving recruitment strategies. Sourced and recruited candidates; conducted interviews, reference checks, background and license investigations; negotiated contracts, and onboarded new hires. • Reduced attrition rate by 38%. Attracted and retained high-performing managers and individual contributors. Developed compensation program. Implemented employee relations function, performance management.
Community Relations (LifeWorks) Manager
at GMH MILITARY HOUSING
October 2007 - April 2008
• Founded and managed community relations programs for two military communities with 4,000 residents. • Functioned as program manager responsible for planning, budgeting, procurement, and events planning and execution. • Led community, media, and partner relations. Served as primary liaison between the corporation and senior military officials, local businesses, and community partners. Partnered with local organizations and media to generate PR for LifeWorks Program.
Business Operations Manager
at SUPERIOR HOME
April 2005 - July 2007
• Developed and led all talent management functions and HR operations including record-keeping, payroll, benefits, compliance. employee relations, talent development, training, and more. • Established talent acquisition program. Sourced, screened, and hired high-performing candidates. Met all hiring goals for 2005-2007. Developed recruiting and employer branding strategies. • Managed financial processes from bookkeeping and accounting processes to FP&A. • Developed marketing strategy. Conducted market research and developed marketing strategy and materials.
SHRM-CP (Society for Human Resources Management Certified Professional)
at Society for Human Resources Management
2015 - 2015 (1 year) Rhode Island
PHR (Professional in Human Resources)
at Society for Human Resources Management
2014 - 2014 (1 year) Rhode Island
Lean Six Sigma Green Belt
at Naval Postgraduate School
2012 - 2012 (1 year) California
at Argosy University
2005 - 2007 (2 years) Georgia
A.A. Liberal Studies
at University of West Florida
1995 - 1997 (2 years) Florida
Knowledge and keywords