• Analysis Manager

    at United States Infrastructure Corporation (USIC)

    August 2010 - May 2016


    Managed financial planning and business analysis functions for a national utility services firm. Collaborated with all departments, particularly Finance, Billing, Field Operations, Insurance Claims, Human Resources, Legal, and IT. Worked with all levels of the organization including the executive team. Supported line operations, and managed strategy and planning projects through in-depth knowledge of financial and operational factors. * Ensured annual budgeting and forecasting of a $650 million firm was completed in accordance with financial objectives. * Introduced various forecasting models, including staffing for seasonal service markets and lifecycle planning for a fleet of light trucks * Analyzed compensation throughout organization and managed technician performance and incentive compensation * Assisted in defense against labor lawsuits in multiple states using operational metrics, including job tickets, clock-in/clock-out data, and GPS vehicle tracking.

  • Lead Marketing Consultant

    at Roche Diagnostics

    March 2004 - January 2010


    Led the marketing content approval process, critical for regulatory and compliance efforts. Managed projects in collaboration with the Marketing, Sales, IT, Supply Chain, Legal, and Regulatory teams. Managed automation efforts to improve processes. * Decreased complexity of processes through technology, including approvals for regulated marketing communications, eliminating 20% of steps and, on average, 40% of review time * Revamped a cable TV advertising campaign, by collaborating with 5 departments and 9 vendors to meet a timeline of less than 90 days; distributed 17,000+ sample units to clients. * Coordinated automatic rebate program for independent pharmacies, involving significant changes to contracts, pricing, and billing; managed collaboration between 14 team members from 6 departments to implement IT and company policy changes. * Simplified process and developed reporting tool for internal marketing design agency, resulting in a 25% productivity increase.

  • Project Manager

    at Bell Tech.Logix

    January 1999 - January 2004


    Management of client-facing and internal projects and led business process analysis in addition to strategic project management. Clients included county school boards, a university hospital system, and the US Navy. Projects ranged from IT infrastructure, commercial facilities management, and process engineering. * Designed and developed a call center with a budget constraint of $1.3 million, yet managed vendors and contractors effectively to entirely fulfill project scope at 6% under budget * Project management of external client’s restructuring efforts, involving relocation of over 700 employees, negotiation to end of 2 leases and occupation of new corporate headquarters building * Upgraded the computer systems for field offices in 14 cities for a Fortune 10 company * Developed standardized call center reports to reduce execution time by 50% and meeting all client requirements

  • Senior Support Analyst

    at Bell Tech.Logix

    November 1994 - January 1999


    Improved processes for higher efficiency, and documented procedures for client service and support. Demonstrated excellence in computer support for clients, led projects, and performed classroom training.


  • M.B.A. in Finance

    at Indiana University

    2005 - 2007 (2 years) Indiana

  • Six Sigma/LEAN Green Belt

    at Roche Diagnostics

    2005 - 2005 (1 year) Indiana

  • B.S. in Physics

    at Carnegie Mellon University

    1990 - 1993 (3 years) Pennsylvania


  • English Native

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