Experience

  • Senior Account Manager

    at USMotivation (closed)

    March 2016 - February 2017

    Georgia

    ♦ Oversaw the implementation of Fortune 100 telecom client's national sales incentive program (30,000+ users). ♦ Used analysis of data from multiple sources to provide a Fortune 100 telecom client key insights of its users’ engagement via custom reports and dashboards using Excel, VBA, custom macros, and MS Access. ♦ Created and managed project timelines to facilitate timely and successful program execution. ♦ Utilized Excel, VBA, custom macros, and Access to automate processes and generate custom reports/charts. ♦ Performed software testing and quality assurance on USMotivation’s proprietary web application in support of a Fortune 100 telecom client that included system defects and enhancements from documentation, user stories, solution development, QA testing and implementation. ♦ Performed basic web development tasks using HTML, CSS, and Javascript while working with full IT department for major changes.

  • Marketing & Communications Director / Webmaster

    at The Milner Group

    April 2014 - September 2015

    Georgia

    ♦ Developed and implemented new digital marketing strategy: - Increased email click rate 173% on primary newsletter and 54% across all emails - Increased webinar participation 200-300% - Increased in-person event participation 100-200% ♦ Performed email marketing using Adobe Photoshop, Adobe InDesign, and Constant Contact. ♦ Performed website maintenance & content creation - Adobe Photoshop and InDesign. ♦ Established the company’s first lead and customer scoring systems. ♦ Collaborated with external vendors to establish the company’s presence on social media and launch a new content marketing strategy. ♦ Led new innovative marketing efforts for the Annuity division - agent websites, seminar marketing programs, etc. ♦ Successfully led a new video marketing strategy - accrued and assembled equipment, served as videographer, performed basic video editing, etc. ♦ Administered a variety of Google Apps for internal teams to guarantee optimal situational success.

  • Special Projects Director & Webmaster

    at North American Senior Benefits

    April 2014 - September 2015

    Georgia

    ♦ Designed and implemented a new agent production reporting solution including process automation, data gathering, data cleansing, a new database, custom-built SQL queries, KPI tracking, and dashboards/visualizations (Cyfe, Excel, Tableau, QlikView). ♦ Spearheaded an agency management system conversion project - sourced vendor and then served as project manager. The new AMS was built using Ruby on Rails. ♦ Effectively managed the development and implementation of a new custom-built lead management system utilizing Ruby on Rails, including a related custom-built GIS lead mapping module. ♦ Directly oversaw the development of an agent recruitment website and served as the project manager for a new digital training solution. ♦ Successfully implemented a SMS communication solution to allow for rapid communication to NASB agents. ♦ Maintained various websites using HTML, CSS and Javascript.

  • Sales/Service & Online Banking Team Lead

    at Fidelity Bank

    February 2007 - March 2014

    Georgia

    ♦ Directly oversaw the daily operation and management of the online banking products. ♦ Productively managed a team of four online banking customer care center representatives. ♦ Provided support for businesses utilizing the bank’s Cash Management products. ♦ Fully assisted in the conversion to a new online banking platform. ♦ Assisted in the data migration process from two separate bank acquisitions. ♦ Successfully implemented an electronic statement program and an online external transfer process. ♦ Aided in the implementation of mobile banking applications including an iPhone app, an Android app and a mobile WAP site followed by feature enhancements such as a mobile deposit feature. ♦ Effectively developed and ensured strict adherence to all online banking and bill pay policies and procedures. ♦ Served as the organization’s point person for questions regarding the bank’s online banking systems’ connectivity with external account aggregation solutions.

  • Client Services Manager

    at TMP Directional Marketing

    May 2004 - February 2007

    Georgia

    ♦ Effectively managed annual sales of $1-1.5M including overseeing the account of a top-5 client and being recognized as the only representative on the account to meet the sales goal every quarter. ♦ Provided comprehensive assistance in the design and content of client’s informational websites for its franchisees. ♦ Successfully managed interactive advertising programs (franchisee websites, online advertising and SEO) for a top-5 client. ♦ Oversaw proposals, sales, contracts, ad layout and implementation of strategic directional marketing programs for new and existing clients. ♦ Performed extensive ad analysis and A/B testing. ♦ Utilized Excel and Access to create detailed reports for review by internal management and clients. ♦ Assisted in resolving disputes for an account worth $5M+ to ensure retention. ♦ Authored and disseminated official corporate correspondence between the company and clients to assure strong lines of communication.

  • Inside Sales Representative

    at TAD Metals Inc., SE

    September 2003 - April 2004

    Georgia

    ♦ Fully assisted in the development of an appropriate pricing structure to increase business revenues. ♦ Productively managed monthly sales of up to $125K, providing exceptional customer service by quickly resolving various client complaints. ♦ Provided excellent customer support by developing and maintaining critical inventory programs for select clients. ♦ Continuously exceeded all personal and corporate quotas. ♦ Leveraged consultative sales strengths to identify opportunities, nurture relationships and close deals. ♦ Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.

  • Summer Intern

    at PiFusion Development Group

    May 2002 - July 2002

    Georgia

    ♦ Served as a junior web developer using ASP.NET and VB.NET while assisting in the development of Rockdale County Hospital’s intranet. ♦ Fully aided in the development of the company’s marketing and business plan to increase business awareness.

Education

  • Full Stack Web Development, Computer Software Engineering

    at Free Code Camp

    2017 - at Present (1 year)

  • BBA Management Information Systems

    at Georgia College & State University

    2000 - 2003 (3 years) Georgia

Languages

  • English Native

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