*** Builds bridges — not walls ***
* Strategic Communications and Policy lead
* Outreach blogger extraordinaire
* Author, Editor, Cliffhanger Maven
Note: Summary Trailer video link may not work with all browsers, use: https://www.youtube.com/watch?v=PfI3OGvMQfE
Technical Editor-Writer, Strategic Communications
November 2008 - at Present
* Policy lead * ITIL v3 Foundation certified * Critical Thinking and Decision Making * Strengthens brands, and reinvents initiatives relative to a 360 customer experience * Persuasive, adaptable and visionary * Outreach blogger extraordinaire * Develops, integrates, and executes outreach and communication plans * Mastery of all aspects of communications projects: design, research, composition, speeches, editing, dissemination, technical writing, policy, Microsoft Word, PowerPoint, and Excel * Leads and mentors highly diverse groups * Interprets multiple business languages to simplify complicated Agency-wide technology initiatives * Facilitates cross-organizational initiatives
Cliffhanger Maven / Author / Editor / Webmaster
December 2013 - March 2016
Currently support three novels I have written, as well as serial mystery stories that engage the readers by letting them participate in creation of episodes. (http://teagansbooks.wordpress.com/ ) * Built blog from nothing to a global publication with views in 100+ countries. * Established “Teagan’s Books” blog as promotional tool. Researched hosting sites. Designed and maintain website. Write and edited content. Moderate comments. * Independently obtained knowledge of “indie” publishing, including but not limited to required formatting, distribution entities, as well as promotional and marketing tools including blogs and social media.
ITIL v3 Foundation Certified
at Axelos Best Practices
2015 - 2015 (1 year) Washington, D.C.
Knowledge and keywords