*** Builds bridges — not walls ***
* Strategic Communications and Policy lead
* Outreach blogger extraordinaire
* Author, Editor, Cliffhanger Maven
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Experience

  • Technical Editor-Writer, Strategic Communications

    at U.S. Patent & Trademark Office

    November 2008 - at Present

    Washington, D.C.

    * Policy lead * ITIL v3 Foundation certified * Critical Thinking and Decision Making * Strengthens brands, and reinvents initiatives relative to a 360 customer experience * Persuasive, adaptable and visionary * Outreach blogger extraordinaire * Develops, integrates, and executes outreach and communication plans * Mastery of all aspects of communications projects: design, research, composition, speeches, editing, dissemination, technical writing, policy, Microsoft Word, PowerPoint, and Excel * Leads and mentors highly diverse groups * Interprets multiple business languages to simplify complicated Agency-wide technology initiatives * Facilitates cross-organizational initiatives

  • Cliffhanger Maven / Author / Editor / Webmaster

    at Teagan's Books

    December 2013 - March 2016

    Washington, D.C.

    Currently support three novels I have written, as well as serial mystery stories that engage the readers by letting them participate in creation of episodes. (http://teagansbooks.wordpress.com/ ) * Built blog from nothing to a global publication with views in 100+ countries. * Established “Teagan’s Books” blog as promotional tool. Researched hosting sites. Designed and maintain website. Write and edited content. Moderate comments. * Independently obtained knowledge of “indie” publishing, including but not limited to required formatting, distribution entities, as well as promotional and marketing tools including blogs and social media.

Education

  • ITIL v3 Foundation Certified

    at Axelos Best Practices

    2015 - 2015 (1 year) Washington, D.C.

Languages

  • English Native

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Following (74)

Hives