Customer Service/Sales Manager
January 2013 - at Present
April 2016 to Present: Product Sales Manager-Omni Components .Report directly to President and CEO for all sales, customer support activity. .Create detailed business plans and metrics to facilitate attainment of goals. .Build and maintain strong, long-lasing customer partnerships. .Participated in Industry Trade shows highlighting Omni key advantages. .Provide pre-sales and post –sales support to enhance customer dedication. .Maintained and developed Linked-in, Facebook and Omni web sites. .Train and provide performance evaluation for customer service team. .Work with other Managers to resolve escalated customer calls. .Create reporting metrics for all management meetings. .Assign work as needed to fulfill customer order requirements. .Collaborate to fulfill S.O.P’s and work instructions.
at Rivier College
2007 - 2014 (7 years) New Hampshire