Experience

  • Vice President Operations, Northeast Region

    at CoreSource

    July 2016 - at Present

    Pennsylvania

    • Responsible for leading regional operations to support self-funded clients and PSERS self-funded government/state supplemental benefits. (healthcare benefit administration) • Currently managing the following teams: claims, call center, enrollment, billing and premium assistance, plan build/configuration, plan documentation, training, implementation, fulfillment/mailroom, and facilities. Reason For Wanting To Leave: Looking To Move Back Home Due To Family Needs

  • Sr. Director of Member Operations & Engagement

    at Valence Health, Inc.

    March 2015 - June 2016

    Illinois

    • Responsible for third party administration transactions nationally for the Government Exchange (ACA), Medicaid, Self-Funded, and various commercial lines of healthcare benefits. • Currently managing the following national support teams (onshore and offshore): Enrollment, Call Center, Data Entry, and Mailroom Operations (200+ FTEs across 5 operational units). • Reason for leaving position: Majority of business was through CO-OP clients through ACA that were closing down

  • Director of Service

    at Equips

    May 2014 - March 2015

    Wisconsin

    • Managed the operations of the service department and responsible for the growth strategy to ensure optional service delivery to our national client base. • Managed the following functional teams: call center/dispatch, claims, implementation, and national vendor/provider network (Financial Equipment: Maintenance, Vendor Coordination, and Cost Reduction Services) Reason For Leaving: Wanted To Get Back Into Health Care Administration, Joined Valence Health, Inc.

  • Vice President - BPO Operations

    at Mertain Health, Inc. (Aetna Company)

    July 2011 - January 2013

    Minnesota

    • Managed operations that provided Third Party Administration (TPA) services to a national client base. • Managed the following functional teams: account management/client services, eligibility, claims, billing, contributions, implementation, and commissions. (Benefit Administration: Medical, Dental, Vision, VEBA benefit Administration) Reason For Leaving: Major Layoffs including Executives Due to Aetna Acquisition

  • Director - Operations and Client Management

    at WageWorks

    August 2006 - February 2009

    Wisconsin

    • Developed and implemented long term strategies to effectively utilize current operational teams (onshore and offshore) and account manager resources to provide quality services to a national client based. • Managed the following functional teams across multiple sites: account management/client services, implementation, eligibility, data entry, call center, and fulfillment that provided benefit services for over 1,500 clients nationally. (Benefit Administration: Health Care FSA, Dependent Care, Commuter, COBRA, Retiree Benefits, and Wellness.) Reason For Leaving: Management Positions Eliminated Due to Economic Downturn

  • Account Management & Resource Manager

    at Velocity Partners

    September 2005 - August 2006

    Wisconsin

    • Responsible for driving overall growth of existing customer base by increasing account penetration, increasing sales revenue, and managing delivery of technical services. • Manage and own full technical recruitment lifecycle including: needs analysis, sourcing, screening, interviewing, technical evaluation, selection, offer, and on boarding. (I.T. Consulting: Staff Augmentation and Project Services)

  • Account Manager

    at Wisdom InfoTech

    February 2004 - September 2005

    Wisconsin

    • Responsible for driving overall growth of existing customer base by increasing account penetration, increasing sales revenue, and managing delivery of technical services (onshore and offshore). • Manage and own full technical recruitment lifecycle including: needs analysis, sourcing, screening, interviewing, technical evaluation, selection, offer, and on boarding. (I.T. Consulting: Staff Augmentation and Project Services)

  • Certification Specialist (Contractor)

    at Wisconsin Supplier Development Council

    July 2002 - January 2004

    Wisconsin

    • Conducted site reviews and evaluation of business applications from business enterprises seeking certification of the councils program. • Documented all findings during audit process and presented the final review to board for certification approval.

  • I.T. Asset Management (Contractor)

    at WellsFargo

    May 2000 - April 2002

    Wisconsin

    • Developed documentation of leasing process and then presented current state to management. • Worked with management and technical staff to develop new solutions to ensure accurate tracking of all leased equipment across multiple sites.

Education

  • Bachelor of Science - Strategic Management of Information Systems

    at Cardinal Stritch University

    2004 - 2009 (5 years) Wisconsin

Languages

  • English Native

Hives