Technical Support Specialist
at UCSD Medical Center
November 2015 - at Present
• Troubleshoot, diagnose and resolve issues with Mac OS X 10.9 – 10.11, Windows 7, Windows 8, Windows 10. • Keep track of inventory of phones, computers and printers using Microsoft SharePoint. • Troubleshoot and resolve issues with mobile devices running Android and IOS 9. • Repair Dell, HP, Lenovo and Apple brand computer hardware. • Perform moves, adds and changes of computer equipment for medical staff. • Submit and keep track of RMAs for equipment under warranty. • Support Zebra brand label printers. • Support Bitlocker and Sophos encryption software on laptops and tablets running Windows and Mac OS. • Manage users, groups and computers in Active Directory under Windows Server 2013.
Bachelors in Information Technology
at National University
2008 - 2010 (2 years) California
Knowledge and keywords