- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
- RTP, NORTH CAROLINA, US
***Candidates must be a US Citizen and be eligible for a Secret U.S. Government Security Clearance***
What You’ll Do
As part of the CX Public Sector Delivery Team, you will work with an outstanding team of Tier 2 and 3 Consulting Engineers and Cisco Technical Leaders. This role calls for specialization in Route/Switch and possibly one of or more technologies (NMS, Wireless, Data-center) while understanding foundations of our network products, protocols and best practices. You will work as part of a collaborative team to provide support to our Public Sector and SLED customer base as well as a POC on particular projects related to any number of consulting deliverables our customers require to support their IT missions. Performs and drives architectural, design and integration engineering for complex network infrastructure solutions. Customer Experience CEs assist customers with tool selection and strategic direction of tools and network management systems. CEs identify and document network/security design and architecture best practices.
Who You’ll Work With
The CX Public Sector team provides second/third level technical support at security classification to the Federal and SLED customer base via phone, email, web and remote access for R/S, Security, Collaboration, Datacenter, wireless, Service Provider (both hardware and software) to Cisco customers, partners, account teams, and other engineers via phone/email/ consultation to independently troubleshoot & debug product problems.
Who You Are
Sole US Citizenship with the ability to obtain a clearance
Technology expertise – CCNP/CCIE or equivalent experience
Consulting on IT projects with deep engineering knowledge
Communication & Facilitation, Listening & Affirmation, Influence & Persuasion, Public speaking & Presentation, Coaching
Introspective - understand own social style, strength, flaws and relation to others
Results Focus - ego suppression, objectivity
Team player focused on customer success
Mature time management skills
Four-year college degree in Computer Science (or similar
Equitable work experience if there is no college degree
Network design skills; examine requirements and provide solutions within the constraints specified. Follows the agile methodology for fast solution delivery, testing, and value realization
Basic Cisco product knowledge (does not include pricing, licensing, or ordering information)
Leadership by example, showing others how to do it by being out front. Mentor/develop others
Ability to operate effectively far outside one’s comfort zone. For example, someone with extensive routing experience will need to master network automation within a few months
Travel up to 25% expected
Sole US Citizen
Nice to have Skills
Knowledge of Cisco Tools – Cisco Prime Infrastructure
Technical proficiency: routing protocols, security systems, virtualization (networks and servers), tunneling techniques (GRE, IPsec, and MPLS), IPv6, Quality of Service, IP multicast, NAT
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About the company
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We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
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