- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
- RTP, NORTH CAROLINA, US
What You'll Do
Customer Experience team at Cisco is a team of premier authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through extraordinary financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Your career growth options will be vast, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!
Cisco Managed Services (CMS) group seeks a Technical Consulting Engineer with expertise in Cisco Networking Technologies. In our elite team you will gain hands-on experience and the ability to earn industry-leading certifications. You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will solve our customers' toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience.
Who You'll Work With
Our team is a group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers. "Work hard, play harder" is our team motto.
We are a good mix of engineers with varying years of experience in Cisco technologies and solutions, and each and every one of them bring great value to the table. Our team has global presence located in 2 US centers, 3 centers in EMEA and 2 India centers.
The team supports a global financial customer. As a member of the team, you will support a global network operating in 58 countries.
Who You Are
You will act as focal point for high impact, large account problem resolution and work on complex problems where analysis of situations requires in-depth evaluation of factors
Participate in daytime and night/weekend on-call rotation and be responsible for solving complex enterprise networks to resolve downtime and outages
Build Methods Of Procedure (MOP) and action plans for post-sales projects
Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)
Handle issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer
Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
Perform ad hoc analyses and tasks as assigned
Provide guidance and leadership to less experienced engineers
May require some travel to customer locations in this role
Minimum of 6-10+ years' experience in network support
Strong practical knowledge of troubleshooting Routing and Switching protocols BGP, EIGRP, STP, and 802.11.
Knowledge of protocols including Multicast, HSRP, TCP/IP, IPSEC, and WLAN and of Cisco platforms including Nexus, Catalyst, ASR and ISR series routers
Demonstrable experience creating and maintaining scripts in Python and Perl
Proven crisis management skills
Strong analytical, problem solving and organizational skills
Strong written and verbal communication skills
BS in Engineering/Computer Science/IT and/or equivalent experience
Prior experience in support of remote customer networks required
ITIL certifications a plus
CCIE R/S or Wireless is highly desired
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare,
About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.