- Entry level
- No Education
- Salary $18.73 gross per hour
This position is in theCommunication Section of thePima County Sheriff's Department withrequired rotating shifts and rotating days.
Salary Grade: 38
COPY OF HIGH SCHOOL DIPLOMA/G.E.D. MUST BE UPLOADED WITH COMPLETED APPLICATION.
Receives emergency and non-emergency requests for public safety response, determines priorities, dispatches law enforcement and other emergency units, and monitors response progress and any additional support requirements. This classification is distinguished from Sheriff's 9-1-1 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from Sheriff's 9-1-1 Call Taker which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems.
This division operates 24 hours a day, 365 days per year. As such, employees are requiredto workvaried shifts includingnights, weekends and holida
(Work assignments may vary depending upon the department's needs and will be communicated to the applicant or incumbent by the supervisor.)
Monitors emergency and general support radio frequencies;
Receives emergency and non-emergency calls, including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems;
Determines priorities of all calls and dispatches required units and/or agencies;
Receives radio calls from field units;
Transmits messages via radio, telephone, computer, fax, or other communication equipment;
Makes inquiries of various sources to obtain requested information or services by phone or computer automated communication equipment;
Maintains status and location control of all public safety personnel involved in department activities;
Dispatches the assignment of field units and routes them to the scene of emergency situations;
Creates and maintains automated and/or manual records of public safety communications activities;
Uses various computer systems, databases and mapping applications for data entry and information retrieval;
Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
May assist in the provision of on-the-job training for other positions using or serviced by CAD and/or the Communications Section;
May be assigned to train new hire dispatchers and complete and submit progress reports and evaluations on trainees;
May be assigned limited supervisory duties on a temporary basis.
KNOWLEDGE & SKILLS:
- public service activities and the organization, policies, and methods of county government;
- the rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters;
- effective verbal communications techniques, particularly for communicating with other parties under stress;
- the proper use and care of radio and telephone equipment;
- basic mathematics and the English language, spelling and word usage;
- law enforcement terminology and procedures;
- geography of Pima County and locations of towns, cities and communities, major and minor roadways/highways and like information.
- observing situations analytically and objectively and recording them clearly and completely;
- reacting quickly and calmly in emergencies;
- communicating clearly and concisely and relaying details accurately;
- establishing and maintaining effective working relationships with the public, department members and others;
- handling situations firmly, courteously, tactfully and impartially;
- recalling numerous details and essential information;
- determining priorities;
- the operation of radio, telephone, keyboard, computer terminal, or related communications equipment;
- creating and maintaining manual and automated logs and other records of public safety communications activities;
- reading and interpreting maps to determine locations, jurisdiction boundaries, etc.;
- functional use of current Microsoft Office operating systems.
- sit and/or stand for long periods of time;
- type and/or perform keyboarding and computer interfacing for extensive periods of time to enter, extract and retrieve data;
- remain calm, think clearly, quickly assess and evaluate situations, organize thoughts and respond quickly in emergency and stressful situations;
- hear and understand speech and radio transmissions;
- communicate clearly by voice, in person and via a police radio and/or phone, and by other communication systems.
Applicants must possess a high school diploma or General Education Development (GED) certificate.
(Proof must be submitted at the time of application.)
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
- All qualified applicants will be invited to take, and must successfully complete and pass the pre-employment public safety dispatch skills assessment, which will include a typing and data entry assessment.
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Licenses and Certifications: All positions in this classification require attaining and maintaining access certifications by the Sheriff's Department, state and federal agencies for criminal history databases and associated communications systems. Failure to obtain/maintain such certifications may be grounds for termination.
Special Notice Items: Applicants must successfully complete and pass the pre-employment public safety dispatch skills assessment, which will include a typing and data entry assessment. All positions require satisfactory completion of a personal background investigation to include polygraph and drug testing. Some positions may require bilingual abilities in English and a second language, as determined by the Sheriff's Department.