- Entry level
- No Education
- Salary to negotiate
596 Lead Pharmacy Technician
Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-Exempt
To provide excellent customer service in alignment with The Kroger Co.'s Friendly and Fresh Customer 1st philosophy in the Pharmacy Department. To assist in leading the store Pharmacy Team's execution of various tasks and projects as it relates to our company's objectives. To be a strategic partner with other store departments and to model the core behaviors of our leadership model. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
Model and coach the 3 A's of customer service (Acknowledge, Assist, Appreciate).
Provide customer service that makes both existing and new customers feel welcome, important and appreciated.
Effectively handle and resolve customer concerns and issues through offering exemplary customer service
Read and communicate business information like Nashville News (published daily, Monday thru Friday) and Weekly Update Newsletter (published on Thursday) as expected of all pharmacy associates.
Regulatory Compliance - Demonstrate and coach behaviors that support 100% regulatory compliance.
Monitor licensure status of pharmacy associates monthly and notify Pharmacy Manager of action needed
Clinical Services - actively engage pharmacy customers about clinical services offered and participate in MTM scheduling, documentation, and billing.
Inventory Control - ordering and returns, supply orders, preparation for physical inventory, and overall execution of inventory best practices.
Key Retailing Best Practices - Model and coach behaviors that are aligned with Key Retailing best practices.
Central Fill - processing orders received/returned and tracking invoices
Scheduling - assist Pharmacy Manager as directed in scheduling labor effectively and in alignment with Key Retailing best practices
Third Party - thorough knowledge of thirty party billing procedures (including Medicare) and support in preparation for and execution of Third Party audits.
Mentoring - encourage, monitor, and assist new technicians in on the job training.
Pharmacy Standards - foster teamwork in consistent execution of Nashville Division Pharmacy Standards
Assist with special projects at the direction of the Pharmacy Manager
Must be able to perform essential functions of this position with or without reasonable accommodations.
Minimum Position Qualifications:
Pharmacy Technician with 1 year experience
Active PTCB certification (or become certified within 6 months)
Flexible to cover needs of the business including nights, weekends and holidays
Excellent phone and communication skills, good typing, and organization skills.
Must hold and maintain active state pharmacy technician registration.
Proficient in Excel and Word, with the ability to learn new computer skills.
Customer service role model.
Self-motivated, able to prioritize, plan and meet deadlines.
Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others.
Ability to travel independently as needed.
Desired Previous Job Experience:
2 years as a PTCB nationally certified pharmacy technician
Previous experience in multiple stores
Previous supervisory experience
Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: Pharmacy Technician Certification
Position Type: Full-Time
Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving
About the company
Kroger, one of the world’s largest retailers, employs more than 339,000 associates who serve customers in 2,425 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry's, King Soopers, QFC, Ralphs and Smith's. The company also operates 789 convenience stores, 337 fine jewelry stores, 1,109 supermarket fuel centers and 38 food processing plants in the U.S. Kroger also operates over 80 “The Little Clinic” retail healthcare sites inside select Kroger, King Sooper and Fry’s stores.
Recognized by Forbes as the most generous company in America, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information please visit Kroger.com.