- Entry level
- No Education
- Salary to negotiate
Administrative Distribution Manager-PRI0006O
The Manager is responsible for managing a team of individuals who are responsible for the creation and fulfillment of forms and enrollment materials, the reconciliation of print and electronic distribution of customer communications, as well as managing the daily operations of SLA’s, issue resolution, and capacity associated with the tasks the associates are performing.
The Manager will leverage relationship management expertise, creative problem-solving skills and executional know-how to help increase client value by delivering fulfillment programs that are on time, on strategy and deliver a positive customer experience at every touch point.
In addition, this manager will oversee, and act as a liaison, between our administrative print vendors and Technology. This includes the understanding of the print and electronic distribution framework, supporting operational enhancements and associated requirements /testing, as well as collaborating with other lines of business with shared services.
The Manager is responsible for developing associate talent, identifying trends, streamlining processes and procedures, reducing costs, metrics/reporting, and collaborating with internal and external business partners.
Operational management of:
•fulfillment execution and cost reduction
•oversight, issue resolution and reconciliation of automated jobs
•maintaining SLA’s and supporting Service Offering Guidelines
•reporting of metrics and identifying trends
•development, analysis and implementation of capacity
•streamlined processes and procedures
•coaching guiding and leading direct reports
•establishing goals and objectives along with performance measurements
•formal performance reviews as well as providing continuous development feedback
• identifying and assigning stretch opportunities outside of daily business requirements
Organizational, corporate, and external relationships:
•establish, maintain, and grow relationships with our key internal business partners (client service, CTeP, Compliance, Risk, Legal, KAT and Technology, etc.)
•establish, maintain, and educate our business partners on our service model, service offerings, and SLA’s
•establish, maintain, and grow relationships outside of our immediate Retirement Organization (Centralized Business, Annuities, ILI, Group, GTBS, etc.)
•establish, maintain, and grow relationships with external partners (FIS, RRD, approved corporate vendors, NEPS, etc.)
Bachelor’s Degree or related business experience
•Minimum of 7 years’ experience working in Retirement Services, Financial Services or related industry
•Ability to communicate in a clear, concise and articulate manner
•Demonstrated expertise in customer service
•Must be able to work independently and be a team player
•Experience with print management and distribution a plus
•Proven ability to work with Prudential’s external business partners.
•Proven ability to recognize trends and identify corrective actions.
•Proven ability to re-engineer workflow/processes to improve cost/service results
•Proven ability to take initiative
•Proven ability to coach, guide, and build talent with direct reports
•Proven organizational and prioritization skills
•Ability to react to change productively and handle other tasks as assigned
•Strong commitment to timing and quality standards
•Proven ability to work on multiple tasks simultaneously
•Ability to think quickly under stressful situations
•Serve as a backup for other managers
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as
About the company
For over 140 years, Prudential Financial (NYSE:PRU) has helped people grow and protect their wealth. We offer individual and institutional clients a wide array of financial products and services. Today, we are one of the world’s largest financial services institutions. We have over $1 trillion of assets under management as of March 31st, 2017, and approximately $3.7 trillion of gross life insurance in force worldwide as of Dec. 31, 2016. We have operations in the United States, Asia, Europe and Latin America. We also have one of the most recognized and trusted brand symbols: The Rock® , an icon of strength, stability, expertise and innovation. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, attract and develop the best talent in our industry, offer an inclusive work environment where employees can develop to their full potential, and give back to the communities where we live and work. (Pru.us/disclaimer)