- Entry level
- No Education
- Salary to negotiate
- New York City
Application Support Analyst # 119389United States-NY-New York | Full-time | Technology [IT] | Job ID 119389IT SupportEnglishCredit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients—and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.We Offer Service Reliability Engineer within Application Support team. Responsible for:
Providing application support to internal users (front, middle and back office functions as well as other IT groups) and external clients.
A strong technology background, comfortable working across a range of systems and technologies.
Must demonstrate the ability to analyze and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner.
Possesses scripting/development skills to build effective tooling and remediate simple coding issues.
Proven experience of automation techniques, approaches and tooling.
Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users and technologists at all levels.
Provide operational non-functional requirements in to development team at design stage and ensure requirements result in an operational efficient and robust solution.
Must demonstrate a keen interest to learn the business and its processes, in order to best support internal users and external clients.
Must be able to combine attention to detail whilst understanding the wider business and technology context.
Should be a self-starter, motivated, with aptitude and willingness to learn.
The Principal Responsibilities of this position are:
Field support queries from users (front office, external clients and internal operations and technology groups) in the US and globally.
Take ownership for, investigate, log/track and resolve 2nd level support queries. This will involve an understanding of the systems supported as well as the underlying business concepts.
Assess the relative severity and impact of incidents on the business and external clients and remediate appropriately.
Pro-actively identify areas where support queries can be reduced; and identify, document and potentially implement solutions.
Proactively monitor application and pre-empt issues, ensuring minimal down time and delivery against service levels.
Accurately record incidents and their resolution and use this to facilitate route cause analysis and permanently fix repeat problems.
Communicate status and resolution of issues on a timely basis to users and technologists, escalating where appropriate to management.
Communicate clearly and concisely both verbally and in writing.
Develop and maintain relationships with other technology teams including other global support/business lines, application development, QA and infrastructure (e.g. DBA, server teams, web services, etc.) teams.
Develop and maintain relationships with users, including front office and other internal groups and being the IT Support face off to the Prime Services business in New York.
Position will involve some shift work on a rota basis, with weekend and holiday coverage sometimes required.
Travel to other offices may be required.
Credit Suisse maintains a Working Flexibility Policy, subject to the terms as set forth in the Credit Suisse United States Employment Handbook.You Offer
Good degree in a numerate discipline (for example, Computer Science, Electronics, Physics, Mathematics, Engineering, Finance, Economics).
Understanding of the full software development lifecycle.
Relevant experience in application support in a Front Office/Trading environment.
Knowledge of financial markets.
Technical skills including SQL, DB, Scripting, Java.
Monitoring & automation tools.
Understanding of enterprise systems.
Fluent written and spoken English.
Excellent written and verbal communication skills.
Demonstrated ability to
About the company
Credit Suisse is a global financial services company providing Private Banking & Wealth Management services, and Investment Banking services and expertise, to companies, institutions and high-net-worth clients. We are active in more than 50 countries and employ over 46,000 people.
It’s our aim to build the bank of the future at Credit Suisse—to work as one integrated bank, servicing our clients across regions and businesses. It also means fulfilling our responsibility to help shape the global economy, and to make a difference in people’s lives.
We offer roles for experienced professionals and entry-level hiring programs in a variety of business areas. You will have the chance to make an impact from day one, and throughout your career with us, you will benefit from cross-business and international mobility opportunities.