- Entry level
- No Education
- Salary to negotiate
Application Support Analyst - 00265337
Primary Location:US-New Jersey-Whippany
Posting Range:21 Feb 2019 - Ongoing
Application Support Analyst
The Application Support Analyst will be part of Barclaycard International Run The Bank (RTB) group. This team provides service management, governance and application support with an objective to provide a world-class service that is secure, resilient, high quality and efficient. To be successful in this role, the employee will be able to provide leadership and direction to the team, motivating and encouraging them to learn new technology/tools/processes. Experience in working with multi-cultural global teams would be ideal for this role.
What will you be doing?
•You will be providing Application Support Services for BCUS Applications and build Subject Mater Expertise for them.
•Ensure that application remains available, reliable and stable. Defining the software and infrastructure patterns to enable 24x7 application availability.
•Build a culture of high trust, collaboration and engagement with Development teams embedding effective partnerships, and ensuring collaboration between Operations and Technology teams.
•You will be transitioning changes successfully into production. Ensure that all the incidents, problem records are closed within SLA.
•Be the leading analyst of the current technology environment to detect critical deficiencies and recommend solutions for improvement.
What we’re looking for:
•Bachelor’s degree in computer, information technology or similar streams
•More than 2 years of development experience in ETL tools like Datastage / Abinitio / Informatica
•More than 4 years of development or support experience in Scheduling tools like ControlM / Tivoli
•More than 1 years of development or support experience in Shell Scripting and SQL queries
Skills that will help you in the role:
•Good understanding of the Credit Card Industry will be preferred but not mandatory.
•Understanding of Data Warehousing and ETL concepts
•Good knowledge of ITIL framework. ITIL certification preferred
•Good knowledge of CRM Tools like Service Now, Service First, Service Watch, Service Manager,
•Exposure to automation tools like IP Center
Where will you be working?
The Whippany campus brings together members of Barclays’ Chief Operating Office - operations and technology - and functional teams from across the Americas. The campus houses the very latest technology and state-of-the-art working spaces, facilitating cooperation and innovation across teams, and enhancing the firm’s ability to deliver for customers and clients across the globe. The campus features a health center, a fitness center and onsite childcare. It also has walking trails, as well as campus-wide WiFi.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.
About the company
Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.
We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.