Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Universal City


Assistant, HR Service Center
Human Resources
Role Summary
You can leave your cape at home, but by joining HRConnection – NBCUniversal’s employee support team – you’ll be a superhero to our 35,000+ employees each and every day.  NBCUniversal is in the business of creating and delivering content so compelling, it entertains, informs, and shapes the world – and you’ll be an integral part of that purpose!  By joining our team, you are empowered to provide NBCUniversal employees the best support possible resulting in exceptional feedback, increased employee productivity, and stronger workplace relationships.  
As part of NBCUniversal’s Corporate HR Team, HRConnection maximizes the breadth of NBCUniversal’s resources and actively contributes to NBCUniversal’s best-in-class work environment by expertly solving employee questions and concerns related to HR, Benefits, Payroll, and well…anything else!  Our employees know that they’re just one call or click away from connecting with an expert who can help them navigate the unique employee experience at one of the world’s leading media and entertainment companies.  Our HRConnection experts deliver professional support to both employees and Field HR partners with a smile, empowered by the challenge and thrilled by the support they offer.  
As an Assistant, HR Service Center, you will be responsible for providing employee and Field HR support via email, chat, and voicemail channels, providing support to the team with special projects, evaluating and analyzing employee data, recommending and clearly explaining solutions, and documenting your work in our case management system. You will be part of an environment that values and creates progressive learning opportunities in a multitude of HR operational and specialty areas - there’s no better place in our organization to learn the skills needed to become a brilliant HR tactician!

Our Purpose
• Provide knowledgeable, efficient and courteous support to employees and Field HR partners who reach out to HRConnection with questions about benefits, compensation, payroll, policies, and other HR-related matters
Valued Partner
• Be a cheerful and encouraging team member who positively contributes to the overall experience of your fellow teammates and our employees
• Add value to the services offered by HRConnection in consistent pursuit of creating a world-class employee support experience
Customer Focused
• Put yourself in the shoes of our employees and use empathy to actively listen and understand their unique needs
• Make it easy for our employees to get the information they need, when they need it
Continuous Improvement 
• Look for more efficient solutions to problems using creativity and candid feedback in the pursuit of execution excellence
• Take ownership of your personal and professional success by seeking out and engaging in continuing education opportunities and experiences
Basic Qualifications
Bachelor’s Degree or equivalent work experience
Prior customer/employee support experience required
Prior HR experience strongly preferred

Eligibility Requirements
Heavy data entry and typing with high production expectations
Interested candidate must submit a resume/CV through to be considered
Willingness to work overtime with short notice
Must be willing to work in Universal City, CA
Must have unrestricted work authorization to work in the United States
Must be 18 years or older

Desired Characteristics
Desired Characteristics

Communication - We convey confidence by communicating clearly and concisely.
Strong written and verbal communication skills, ability to communicate well with individuals, and convey clear messages in a group setting
Ability to read your audience and adapt your message accordingly
Bilingual skills in Spanish are a plus

Connection - We build trust through listening, inquiring, confidentiality, and accountability.
Superior customer service skills including but not limited to a courteous and pleasant phone/email demeanor and demonstrated willingness to go the extra mile
Ability to analyze and assess the unique needs of employees

Affability - We are eager to exceed expectations by building trusting relationships infused with warmth and sincerity.
Demonstrated passion for providing clients with proactive solutions and building strong

About the company

NBCUniversal is where opportunities are found and careers are made. From the front lines to the top executive roles, we make it easy for potential candidates to explore opportunities and find the right fit with our team.

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