Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Universal City


Assistant Manager, CityWalk Food
Theme Parks – Food and Beverage
Parks & Resorts

Become a member of our fast growing CityWalk food service management team! – You will be responsible for the daily shift supervision and management support of our exciting new quick service food units.  Work in a fast paced, fun & quickly growing environment that allows you the ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills. 

Essential Functions
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Company policies and procedures.
With the direction of the Manager, execute strategic plans to optimize operational profits while maintaining quality, cleanliness and Guest Service standards.
Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs. 
Supervises all hourly staff, provides work direction, performance reviews, and coaching to the team.
Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards. 
Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
Maintain or exceed weekly budgeted variable operations result: cost of goods, variable labor, and safety.  Adjust operations as necessary to budgets. Exceed annual cash flow trends.
Shift supervision and responsibility of opening, mid and closing restaurant shifts. 
Maintain a clean, safe and professional work area. 
Ensure proper hiring, and training content is maintained.
Ensure the workforce is trained and proficient at operating venue.
Performs other duties as assigned.

High School diploma or GED required

Minimum 2+ year’s Restaurant Management/Supervisory experience with experience managing high volume quick service or casual dining restaurants with a team of 15+ employees.

Must have a flexible schedule to meet the needs of a 24/7 – 365 day operation, inclusive of weekends, holidays and nights.

Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.

Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind.

Must have excellent written and verbal skills to effectively communicate with all levels of the organization.

Strong customer service, interpersonal and organizational skills

Must be willing to work in Universal City, CA

Must be willing to submit to a background investigation

Must have unrestricted work authorization to work in the United States

Must be 18+ years or older

Desired Characteristics
Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.

Experienced in Quick Serve or Casual dining Restaurant experience preferred.

Proficient in MS Word, Excel, and food related Point of Service & inventory systems.

Able to provide creative solutions to guest situations.

Previous experience with scheduling restaurant labor & staffing needs to operate an efficient business

Sub-BusinessCW Operations
Career Level
CityUniversal City
CountryUnited States
About Us
Experience Universal Studios Hollywood ™ - where every day is an opportunity to take action, a chance to have fun. We bring to life the ultimate Hollywood entertainment experience with the world’s largest movie studio and heart-pounding rides, shows and attractions. Here, your individuality helps movie-making magic meet real life thrills to inspire memories that last a lifetime. Therefore, we strive to attract the best talent across a range of positions from hourly guest service to professionals. You are encouraged to bring the passion, energy and creativity that will make a difference to the thousands of families and friends who explore our universe every day. Get ready for an epic adventure at a place where you can be Universally You - Universal Studios Hollywood ™, the Entertainment Capital of

About the company

NBCUniversal is where opportunities are found and careers are made. From the front lines to the top executive roles, we make it easy for potential candidates to explore opportunities and find the right fit with our team.

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