Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Universal City


Assistant Manager, Food
Theme Parks – Food and Beverage
Parks & Resorts
Responsible for daily supervision the operation of quick service branded restaurants. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills. 

Essential Functions
Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
With the direction of the Restaurant Managers, execute strategic plans to optimize operational profits while maintaining quality, cleanliness and Guest Service standards.
Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs. 
Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts
Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards. 
Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.
Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
Maintain or exceed weekly budgeted variable operations result: cost of goods, variable labor, and safety.  Adjust operations as necessary to budgets. Exceed annual cash flow trends.
Maintain a clean, safe and professional work area. 
Ensure proper hiring, and training content are maintained.
Ensure the workforce is trained and proficient at operating venues.
Performs other duties as assigned.

High School diploma or GED required

Minimum 3+ year’s quick service food management experience with multiple large high volume food service operations and managing a team of 30+ employees.

Must be available to work on weekends, holidays and nights in varying weather conditions.

Desired Characteristics
Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.

Experienced in Quick Food Service

Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind

Must have excellent written and verbal skills to effectively communicate with all levels of the organization

Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)

Strong customer service, interpersonal and organizational skills

Able to provide creative solutions to guest situations

Ability to work in a high paced, repetitive team work environment

Theme park experience preferred

Experience managing in a union environment

Strong interpersonal and analytical skills

Quick thinker with the ability to make sound decisions

Able to manage effectively under deadlines

Previous experience with creating and managing budgets.

Sub-BusinessUSH Food
Career Level
CityUniversal City
CountryUnited States
About Us
Experience Universal Studios Hollywood ™ - where every day is an opportunity to take action, a chance to have fun. We bring to life the ultimate Hollywood entertainment experience with the world’s largest movie studio and heart-pounding rides, shows and attractions. Here, your individuality helps movie-making magic meet real life thrills to inspire memories that last a lifetime. Therefore, we strive to attract the best talent across a range of positions from hourly guest service to professionals. You are encouraged to bring the passion, energy and creativity that will make a difference to the thousands of families and friends who explore our universe every day. Get ready for an epic adventure at a place where you can be Universally You - Universal Studios Hollywood ™, the Entertainment Capital of L.A℠.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or

About the company

NBCUniversal is where opportunities are found and careers are made. From the front lines to the top executive roles, we make it easy for potential candidates to explore opportunities and find the right fit with our team.

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