Job description


  • Entry level
  • No Education
  • Salary $26.24 - $28.94 gross per hour
  • Madison


This position is currently a .5 FTE position. Which means it is a half time position. There is a possibility that this position will become a full time position in the next one to two years.
Starting hourly salary of $26.24 with further increases to $28.94, Dane County offers a wide range of benefitsincluding fully paid dental and HMO health insurance premiums for full time employees/pro-rated for part-time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and awellness program(for further details visit Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired. Dane County alsoprovides 6 weeks of paid parental leave for birth or adoption of a child.

Normal office hours M-F from 7:45 – 4:30 PM. Occasional after hours events throughout the year. Flexible schedule, approved by supervisor. Employee will be expected to work 40 hours each two week pay period.

Equity, Definition and Examples of Duties
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women,racial and ethnic minorities, and persons with disabilitiesare especially encouraged to apply.

Under general supervision, to assist veterans and their dependents in obtaining benefits to which they are entitled; to provide a referral service to other community resources; and perform related work as required.

Interviews people to determine their needs; counsels veterans, their dependents and survivors in the areas of eligibility, employment, education, medical and dental care, insurance, burial benefits, home and personal loans; studies laws, regulations, and administrative codes to ensure adequate knowledge of benefits; interprets laws and regulations for clients to aid in their understanding; assembles various types of legal evidence necessary for the development of facts for claims; processes claims; develops knowledge of other government agencies and community services available to clients; maintains good working relationships with such agencies and community services for the information and referral of clients; acts as a designated representative for veterans and their dependents and survivors in appeals procedures before the United States Department of Veterans Affairs and the Wisconsin Department of Veterans Affairs; acts as an advocate in ensuring veterans get benefits to which they are entitled.

Education, Experience & Special Requirements
Any combination equivalent to high school graduation and four years of full time experience working with the public providing information on complex rules and guidelines. Full time study at an accredited college in psychology, social work or a related field may be substituted on a one for one basis for experience.

Special Requirements:
Must have (or be eligible for) a valid Wisconsin driver's license, have a good driving record, have access to personal transportation, and be an honorably discharged veteran as specified in Wisconsin State Statute 45.80. Incumbent will be required to obtain USDVA accreditation.

Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.). Management reserves the right to make employment contingent upon successful completion of the background check.

Knowledge, Skills & Abilities
Ability to analyze large amounts of technical and legal data; ability to assist in the interpretation of pertinent regulations and legal evidence; ability to personally obtain evidence through interviews and to assemble facts to meet requirements of laws and regulations relating to eligibility; ability to develop and maintain effective working relationships with veterans and the general public; ability to work effectively with the physically and mentally challenged as well as with veterans' survivors in time of bereavement; ability to communicate effectively both verbally and in writing; knowledge of other community resources available to veterans and their dependents and the ability to work effectively with these other resources; knowledge and/or experience in dealing with veterans and their unique problems.

  • access
  • due
  • education
  • relationship