Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Skillman


Johnson & Johnson Consumer, Inc, a member of Johnson & Johnson’s Family of Companies, is currently recruiting for an Associate Manager, Customer Development, Omni Channel Strategy to be based out of Skillman, NJ.  
Johnson & Johnson Family of Companies touches more than a billion people’s lives each day through our health care products and services, our corporate giving, and the volunteer efforts of our employees. The Johnson & Johnson Family of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide. Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and OTC products.      
Key responsibilities include but are not limited to:
Support activation of J&J Consumer Omni channel strategies that build scalable capabilities that will accelerate online growth for top brick and click customers and for J&J brands
Lead external benchmarking on emerging Omni channel trends and translate into J&J’s Omni channel strategies to WIN with key omni customers
Support ongoing operations of J&J Omni channel capabilities/relationships that scale Omni capabilities across the organization including but not limited to 3PL partners for Omni customer drop ship, Shipt, Instacart, etc
Support the activation of key strategies and capabilities with multiple stakeholders across the organization that touch Omni activation including (but not limited to) Customer development sales team, customer team omni leads, shopper marketing, digital strategists, and supply chain
Support efforts for tracking and communication of the US Consumer Omni Channel growth/sales targets
Build and develop playbooks and assets for brick and click customers to leverage to drive the J&J Omni channel agenda and demonstrate thought leadership in the channel
Assess, support and mobilize rising needs of J&J team members who lead Omni efforts (e.g. Walmart, Target, Walgreens, Kroger, Ulta, Costco, etc) – influencing internal partners to take action for top needs to activate J&J Omni strategies
Monitor and track key performance metrics to track progress against Omni Channel business plans to drive accountability to results for J&J – while surfacing roadblocks customer teams are facing and leading efforts to remove them to unlock omni channel growth
Partner with Customer, Omni, and shopper leads to understand how omni trade/retail media/search investments are being activated to offer best practices and approached to optimized investments for conversion growth online and in store
Ensure internal/external alignment, while growing and maintaining relationships with key stakeholders
Create impactful, insights-based presentations in order to translate customer sales objectives into omni channel strategies and organizational capabilities
Partner closely with eCommerce team members and keeping strong external industry focus to bring new insights and rapid development of key capabilities to win in Omni for J&J and top customers

A Bachelor’s degree in Business, Marketing or related field is required
A minimum of 3 years total business experience is required
Prior experience in a consumer products company preferred
eCommerce experience is a plus
Cross functional experience is a plus
Ability to prioritize and to manage multiple priorities successfully is required
Ability to navigate through rapid change and high levels of ambiguity is required
Ability to work in a complex, matrix environment where priorities change rapidly, and tight deadlines exist is required
Strong collaboration and communication skills is required
Knowledge of principles of management and training & development systems is required
Proven ability to negotiate successfully and to resolve challenge and conflict arising out of everyday business situations and competing needs across dotted line reporting relationships is required
Strong computer skills, including web applications, MS Office and sales database applications per computer proficiency standards is required
This role will be located in Skillman, NJ and require up to 25% travel

Primary Location
United States-New Jersey-Skillman-
J & J Consumer Inc. (6101)
Job Function
Sales Administration
Requisition ID

About the company

If you’re thinking about taking your career to a place where you can be seen for the talent you bring to your work, where you’ll have a chance to be the driver of your own career, and where others share your passion for caring and success, then we invite you to explore Johnson & Johnson. BE VITAL in your career and make a unique mark. Join the approximately 129,000 men and women who work within our companies and touch the lives of more than a billion people around the world every day.

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