Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Foxborough


Company Description

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States?Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career?If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team.Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates.We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests.Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

Job Description

We are seeking an engaging, friendly, detail oriented Banquet Server to join our team!This individual will provide extraordinary service, while creating memorable experiences to our guests.


- Ensure banquet rooms are set as per Banquet Event Orders and management specifications
- Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible)
- Adherence to sequence of service standards
- Adherence to all applicable Cowlen/brand standards
- Review and understand event plan at beginning of each shift
- Maintain knowledge of all menu items and composition
- Inspect cleanliness and presentation of all china, glass and sliver prior to use
- Serve food and beverages in accordance with standards and in a professional courteous manner
- Clean designated areas in accordance with defined procedures
- Ensure sideboards are cleaned and stocked at end of shift
- Ensure table presentation (flowers etc.) are fresh and appropriate
- Set tables to standards, and that all items are clean and in good repair
- Ensure steps of service are followed
- Anticipate guests needs/expectations and exceed them
- Clean tables and ensure they are cleaned once guests have finished (balance speed without rushing guests)
- Follow appropriate procedures for serving alcohol according to state laws and Colwen standards
- Maintain personal hygiene to ensure food safe for consumption ( proper handwashing, cover wounds) and take pride in appearance


- Minimum one year related work experience( hotel banquet preferred)
- Friendly and motivated with strong customer service focus
- TIPS certification or Stat equivalent( within 30 days if expired)
- Proficient in English language (bilingual strongly preferred
- Must be willing to work holidays and weekends
- Must be willing to work varied hours

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

- Opportunities for advancement and career growth
- Warm and supportive work environment
- Competitive Wages
- Medical, Dental and Vision Insurance
- Company-funded Health Reimbursement Account
- Flex Spending Account
- Voluntary Life Insurance
- Short Term and Long Term Disability
- 401(k) retirement plan with Employer Match after one year of employment
- Paid Time off Programs
- Holiday Pay
- Jury Duty Leave and Bereavement Leave
- Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

  • customer service
  • orders