- Entry level
- No Education
- Salary $12.18 - $13.05 gross per hour
- Coral Gables
The company is seeking a Bilingual English / Spanish Customer Service Representative in the Doral area to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
Must be Bilingual English / Spanish with 1 year customer service experience
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Contact me immediate to be considered for this opportunity @ email@example.com or 305-445-4662
1-2 years customer service
Bilingual English / Spanish
- customer service
About the company
Unrivaled Industry Insight. Sophisticated Matching Technology.
And a Personalized Approach.
It’s Why We’re #1.