- Entry level
- No Education
- Salary to negotiate
- Miami Beach
Company in Miami Dade looking for a Front Desk Coordinator!
Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and detail oriented manner.
Obtain guest identification and credit/check approval as directed by hotel policy.
Ensure special guest requests are communicated, noted and fulfilled.
Listen and respond to guest inquiries in a positive and friendly manner.
Manage and resolve all guest complaints and problems in a detail oriented, courteous and timely manner.
Answer telephones promptly and courteously. Route calls appropriately.
Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
Communicate with the next shift to pass on necessary information.
Complete tasks on daily checklist.
Adhere to policies regarding handling of employee’s cash bank.
Post charges to individual room or master accounts.
Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
Drive Company vans as needed.
Handle guest mail and messages per established procedures.
Offer and properly handle requests for wake up calls.
Perform all other duties as assigned.
Keep work area neat and organized.
Conduct self in a detail oriented manner at all times.
Full bilingual English/Spanish
If you are interested in this role, please send a copy of your resume to email@example.com
About the company
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