Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Erlanger


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WHAT MAKES DHL GREAT? OUR PEOPLE! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company and the 7th largest employer in the world. 
DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. In fact, Business Week just named DHL "one of the best companies to launch a career.” 

We currently have an opportunity for a BILLING AGENT at our Erlanger, Kentucky location. This position directs and coordinates systems and processes necessary to the efficient and economical capture, creation, and maintenance of revenue records in support of internal financial reporting, timely and accurate customer invoicing and creation of the accounts receivable file used to research and resolve billing problems and discrepancies, manage customer payments, and follow-up by Credit and Collections as deemed necessary. The qualified candidate maintains customer master records necessary to manage customer specific rating and billing requirements and conducts the on-going review of bill processing procedures, and seeks opportunities to make cost-effective improvements.

 Processes and prepares forms, documents and correspondence according to established procedures.
 Responds to billing questions and inquiries.
 Verifies a variety of data for accuracy.
 Researches/coordinates the resolution of incorrect, missing or unclear information.
 Resolves problems and escalates highly complex problems as necessary.
 Edits billing data from documents such as manifests, invoices, Airway bills and computer-generated reports.
 Sorts, batches, distributes, and files documents according to established procedures.
 Inputs billing data from source documents using established procedures.
 Images billing documents including air bills, commercial invoices and other supporting documentation.
 Prepares invoices in a batch for entry into the imaging process.
 Renders invoices and manual reports for distribution to the Customer.


 HS diploma or equivalent required
 1 year of experience in customer service or billing preferred
 Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
 Good oral and written communication, problem solving and interpersonal skills

Please note a resume is required to apply for all DHL positions.
If you do not have one readily available, please visit
This program will work on both Windows and Mac operating systems.


Division EXP - Gateways and Ops
Business Unit DHL Express US
Location Erlanger, KY
Job Type Administration
Career Level Support & Administratives
Responsible for
Reports to Supervisor
Target Hire Date 10/29/2018
Employment Type Permanent Full-Time
Contract Type
Working Hours Sunday - Thursday 9:00pm - 5:30am
Shift Requirement Nights/third shifts
Relocation Offered
Travel Required
Travel Extent
Work Permit Required Yes

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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