Job description


  • Entry level
  • No Education
  • Salary $18,000.00 - $30,000.00 unpaid work
  • Austin


Who You'll Work With
Cisco's Customer Journey team is the fastest growing group within Cisco’s Collaboration Technology Group (CTG), the #1 global leader in collaboration technologies. We are on a mission to improve the world’s experiences. You’ll work with our Market Strategy team on market and customer research, organizational development, training, and communications, field events and trade shows, and more – all to help the world’s leading global brands better engage and serve their customers. With more than 30,000 customers today, we are leading the market in developing and delivering more intelligent customer and employee experiences at cloud speed and scale.

What You’ll Do
You will report directly to the Senior Director of Strategy and Planning, helping to evolve and adapt our business for performance and innovation in the cloud market. This is a highly cross-functional role supporting executive insights and communications, along with organizational and field operations.
Conduct primary research on our customers and products to help us better understand our users and markets and develop effective strategies to serve them
Write and prepare narrative and statistical reports of findings and presentations of the data for use in communicating with team members and executives
Help perform strategic market and business analyses using tools like SWOT and Porter’s 5 Forces
Create and manage organizational development and training programs, including the launch of a new orientation program for our business unit
Develop internal training materials, content, facilitation guides and related documentation
Develop organizational/departmental process mapping and business process improvement function. Assess process for gaps, non-value-added steps, and other impediments to efficient operation
Manage and coordinate all recurring monthly and quarterly virtual all-hands meetings
Work with marketing and the business unit to help manage and coordinate participation in industry tradeshows and our internally produced events like Sales & Partner summits, and Partner Business Reviews
Who You Are
You are familiar with Cloud and SaaS sales and marketing models and industry trends
You are data driven and detail oriented
You are an extremely confident communicator, and able to mediate discussions between stakeholders with different backgrounds and concerns
You know how to fail fast and learn from calculated risks
You are accountable to the team through clear objectives and measures of success that are continuously reviewed, adapted, and celebrated
You are hungry and driven to take on an entrepreneurial role that you will help to define and evolve as we grow and mature
Required Experience
Five or more years of experience in a cloud marketing ops or sales ops, or an internal training role within a cloud software business, preferably combined with an MBA
Highly analytical and detail oriented, with proven project management success and the ability to show progress towards strategic goals
Excellent listening, verbal and written communications as well as influencing, meeting facilitation and related skills
Experience planning and executing multiple, complex projects, events, and/or meetings with competing priorities
Very comfortable working in CRM, Excel, PowerPoint, and WebEx
Ability to build strong working relationships across all levels of the organization, including those outside the United States
Ability to thrive in a very dynamic, loosely structured, entrepreneurial environment
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

Companies in this sector