- Entry level
- No Education
- Salary $18,000.00 - $30,000.00 unpaid work
- San Jose
What You Will Do
As part of the CX Platforms team, this role is accountable for the transformation underway to simplify, automate and deliver forecasting solutions. The outcome will enable the Customer Experience organization to have a view of the business that is accurate, predictive and improves our ability to sense, adapt and respond to be best in industry
As an Analyst on this team, the individual is responsible for working cross-functionally to set the strategy, define priorities and consistently deliver value through execution. In this key role, the qualified candidate will be responsible in bridging the strategy across Customer Experience, Sales & Finance teams. The role will also need to have expertise in how to work closely with IT, Ops and vendors like SFDC.
Who You Will Work With
Customer Experience organization is set up to accelerate our customers’ success and profitable growth for Cisco and our partners by delivering the best customer experience in the technology industry. CX is intensely focused in enabling Cisco’s transformation to grow recurring revenue through our Software and Services business. As part of the Platforms team, the individual will drive significant change in our digital landscape as part of the broader ecosystem of teams in this space.
Who You Are
Provide best-in-class services for planning, designing, deploying, and supporting digital technology tools
Drive the policy, process changes & data needs for exceptional experience
Work across CX and CX Finance leadership on devising strategies that deliver the best solutions
Understand processes and translate requirements
·Focus on stakeholder management, in order to align CX, Sales and Finance in a unified suite of solutions
Understand the need for communications, change management, and training to enable the above
Ability to work within the Agile methodology to deliver value
This is a critical role providing leadership in transforming Customer Experience’s digital strategy for years to come. This role requires the ability to translate strategy to execution, great communication skills and cross-functional collaboration with key team members to ensure effective execution of business outcomes.
Strong interpersonal skills including demonstrated ability to collaborate and influence leaders.
Ability to remove roadblocks that stand in the way of our successful release and project completion.
Strong business requirements skills.
Exceptional analytical thinking and problem-solving skills
Highly skilled in verbal and written communication skills
Self-starter, ability to work independently
Fun, highly energetic personality; great team player that works well in a fast-paced and intense environment with expectations to deliver high-impact value to the company.
Expertise in industry-leading forecasting methodologies
5+ years of relevant work experience in digital transformation.
Proven track record of being a part of complex, strategic initiatives
Process and systems background is a plus
Experience with Salesforce.com
Highly effective communicator
Ability to travel 1-2x month, USA based (occasional International)
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About the company
At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.
We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.
Learn why Cisco is a great place to work and what we offer you.