- Entry level
- No Education
- Salary to negotiate
What you’ll be doing...
Our Business Analyst will work directly with the Systems and Platforms lead to assist in the development of requirements needed to support Agile user stories for different care platforms and integrations. You will work with cross-functional stakeholders and engineering leads to understand and document Visible architectural across the entire integrated platform.
Coordinate cross-functional informational and data gathering sessions with Marketing, Engineering, and Product Development
Develop detailed business and user requirements as guided by the Care Product Owner,.including Agile story creation
Take high-level requirement and break down into multiple technical stories that include instrumental details and data points
Maintain close working relations with Product Managers and Engineering Teams. Complete user acceptance criteria and requirements into JIRA user stories. Participate in User Acceptance testing of those stories to facilitate the development of care software.
Groom stories in JIRA to appropriate features
Participate in analyzing software defects including supporting defect tracking and evaluating software defects against the documented requirements.
What we’re looking for...
Bachelor’s degree or equivalent work experience
At least 2 years Business analysis experience preferred
Customer Care experience would be an advantage
Exhibit a comprehensive understanding of business objectives, needs and requirements
Think creatively to analyze data from various perspectives with the goal to provide valuable insights
Ensure high level of accuracy and attention to detail in all work
Ability to learn new technology platforms in a timely manner
Exceptional written and verbal skills
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
About the company
For more than 100 years, Verizon has been at the center of the communications revolution.
Verizon is one of the largest communication technology companies in the world.
We help people, businesses and things communicate better.
The digital world promises consumers a better, more connected life, and we’re the ones delivering it. We make it possible for people to stay in touch and businesses to connect with their customers. We’re also bringing technology and hands-on learning opportunities directly to kids who need it most. Our goal is to inspire tomorrow’s creators to use technology to build brighter futures for themselves, their families and the world.